Patient Access Coordinator

Position: Patient Access Coordinator Department: Communications Reports To: Communications Supervisor FLSA Status: Non - Exempt SCOPE The Patient Access Coordinator is responsible for welcoming patients, collecting necessary demographic information to initiate the insurance verification process, and efficiently guiding patients through appointment scheduling, ensuring a seamless experience for both BGO patients and the healthcare team. KEY RESPONSIBILITIES & DUTIES Collaboration & Communication u00b7 Greet patients and visitors in person and over the phone, providing helpful information and directing inquiries to appropriate team members. u00b7 Maintain a professional, friendly, and supportive environment for patients and their families. u00b7 Assist patients with insurance paperwork and address any billing-related questions or concerns. Administrative & Clerical Support u00b7 Schedule and manage appointments for physicians and physician assistants, balancing patient satisfaction with optimal use of provider time. u00b7 Prepare and organize patient schedules accordingly. u00b7 Perform other administrative tasks as needed to support office operations. Documentation & Data Management u00b7 Accurately enter patient data into the record-keeping system, retrieve patient files, and ensure proper organization for physician review and treatment. Quality Assurance & Compliance u00b7 Ensure clinical staff has all necessary information about patient appointments to provide timely and appropriate care. QUALIFICATIONS & REQUIREMENTS Education and Experience: u00b7 High school diploma or equivalent required. u00b7 Previous experience in a medical office setting is a preferred but not required. SKILLS Interpersonal & Communication Skills u00b7 Strong interpersonal skills and the ability to communicate effectively with patients, including those who may be ill, elderly, or distressed. u00b7 Ability to maintain a professional demeanor and provide outstanding customer service. Administrative & Technical Proficiency u00b7 Proficient in basic office tasks such as typing, filing, and using phone/communication systems. u00b7 Familiarity with Electronic Medical Records (EMR) and Practice Management Systems (PMS); Greenway Intergy experience is a plus. Organizational & Multitasking Skills u00b7 Excellent organizational skills with the ability to manage multiple tasks simultaneously. Flexibility & Travel Readiness u00b7 Must have the ability to travel to and work from each of BGOu2019s 10 locations throughout Central, Kentucky. PHYSICAL REQUIREMENTS u00b7 Ability to remain seated or standing for extended periods. u00b7 Frequent typing and use of a computer/mouse. u00b7 Visual acuity to read small text on screens and documents. u00b7 Ability to work efficiently in a fast-paced, high-pressure environment. u00b7 Must be able to occasionally lift up to 25 pounds. SCHEDULE Hourly position, Monday through Friday, 8:00 AM to 5:00 PM. Occasional adjustments to hours may be required based on clinical needs. SALARY & COMPREHENSIVE BENEFIT PACKAGE Salary is based on experience, with a comprehensive benefits package that includes: u00b7 Health, dental, and vision insurance u00b7 Long-term disability and life insurance u00b7 Paid licensure fees u00b7 Continuing education allowance u00b7 401(k)/profit-sharing plans ABOUT BLUEGRASS ORTHOPAEDICS (BGO) At Bluegrass Orthopaedics, we are committed to making every patient feel like they are at the center of our care. Our valuesu2014integrity, respect, and compassionu2014guide us as we provide affordable, high-quality orthopedic services. Our dedicated staff and providers ensure the best outcomes for our patients. EQUAL OPPORTUNITY EMPLOYER STATEMENT BGO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Note: This job description outlines the general nature and key responsibilities of the role. Duties and requirements may be adjusted based on business needs.

Created: 2026-01-09