WGL Energy - Business Development Operations Specialist

Job Description Position Summary Working independently, receives, logs-in, researches and responds to inquiries from public sectors customers and channel partners. The range of inquiries includes, but is not limited to, requests for contract and billing documentation; request to research and resolve billing issues; questions about account drops and usage, etc. Serves as chief problem-solver for the public sector sales team. Works with limited supervision. Tasks and Responsibilities u2022 Serves as the operational support contact for public sector sales team members, customers, and channel partners to assist with contracting, billing, and invoicing questions. u2022 Serves as a key participant for the further development of business intelligence systems to include enhancements to the Indicative Pricing Tool, ECHO, and Salesforce as they relate to the Public Sector functions. As part of a team test new IT systems or enhancements and provide feedback. u2022 Regularly Interfaces with other departments to develop new programs and/or procedures involving pubic sector accounts. Meets regularly with Public Sector BDMs and Supervisor, to review status of projects, and ensure project objectives meet all expectations. u2022 Coordinates pre-pricing response calls with representatives of all functional teams to review RFPs and large pricing requests to identify any issues before internal resources are deployed. u2022 On behalf of public sector sales team members, creates formal requests for functional team review (via JTZilla or similar system) to ensure compliance with all internal policies and procedures. u2022 Follows-up with public sector sales team members, customers, and channel partners to address Have-to-Have (H2H) contract deficiencies (e.g., tax exemption issues; missing initials/signatures on contracting documents, etc.). Every month works with the sales team to clean-up all resolution (negative status) contracts to eliminate carryover of commission payments due to BDMs and channel partners. u2022 Monitors Cost-to-Cover (CTC) notices caused by early terminations of contracts. As needed, assists the sales team, customers, and channel partners with account re-enrollments and works with Billing on fee collections. u2022 Acts as interim sales specialist staff member, as needed and as time permits, to assist Business Development Managers to meet deadlines. u2022 Handles all other related duties, as assigned. Qualifications, Skills and Abilities u2022 Bachelor's Degree in Business, Marketing, Technology, or related discipline in business, marketing or related discipline preferred u2022 3+ Years of experience in sales support, customer service, or administrative work, preferably in the energy industry required u2022 Proven proficiency in Excel, particularly, with macros, pivot tables, and v-lookups. u2022 Experience and proficiency using DocuSign, PowerPoint, Adobe, Web-based applications, Oracle, Salesforce and/or JIRA required. u2022 Demonstrated track record of customer service and problem resolution experience/skills. u2022 Outstanding organizational skills with the utmost attention to detail and time management. u2022 Demonstrated strong experience with follow-through and sense of ownership, along with an aptitude for building successful relationships with employees and customers of all levels. u2022 Demonstrated self-motivation and the ability to maintain a positive attitude while successfully performing in a fast-paced, deadline-oriented environment. u2022 Demonstrated excellent interpersonal, oral and written communication skills. We offer a competitive salary range of $69,000 to $100,200 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off. Compensation may vary by geographic location. The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply Why work at AltaGas? AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provides affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions u2013 from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world. We deliver affordable natural gas to approximately 1.7 million customersu2019 homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy. _To learn more about our mission:_ _ #LI-JH1 For Canadian hires : AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law. For U.S. hires : WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role. U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law. AltaGas is a leading energy infrastructure company with a footprint in some of North Americau2019s most strategic energy markets. Our strategy is simple: to leverage the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions u2013 from the well sites of upstream producers to the doorsteps of homes and businesses, and to new markets around the world.

Created: 2026-01-09