Senior Manager, Omnichannel & Customer Engagement - ...

Here at Ascendis we pride ourselves in exceptional science, visionary leadership, skilled and passionate colleagues. We are a dynamic, fast-growing biopharma company with offices in Denmark, Germany, and the United States. Today, weu2019re advancing programs in Endocrinology Rare Disease, and Oncology. Guided by our core values of patients, science, and passion, we use our TransConu00ae drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs.Our culture fosters a place where skilled, adaptable, and highly resourceful professionals can truly make their mark. We are a dynamic workplace for employees to grow and develop their skills.Position SummaryThe Senior Manager, Omnichannel and Customer Engagement supports the execution and optimization of omnichannel strategies aligned to the US marketing teamu2019s goals. Working across brand teams and with internal and external partners (Commercial Operations, IT, agencies, media vendors), this role contributes to the planning and implementation of targeted multi-channel campaigns that drive healthcare provider (HCP) and patient engagement for the US Ascendis Endocrinology portfolio.The ideal candidate is a strategic executor with strong digital marketing acumen and a passion for delivering meaningful customer experiences through innovative, insight-driven campaigns.Key ResponsibilitiesCollaborate with brand leads to implement multi-channel campaigns that support business objectives and brand strategy.Manage the day-to-day execution of omnichannel initiatives, including digital, social, and non-personal promotional tactics.Monitor and optimize customer engagement across HCP and patient/caregiver touchpoints.Support the development and use of KPIs to track performance and identify areas for optimization.Partner with agency and media vendors to deliver high-quality campaigns on time and within budget.Generate regular reports and insights to inform marketing decisions and improve return on investment.Ensure all tactics align with regulatory and compliance standards.Contribute to the exploration and implementation of new technologies or platforms that enhance engagement effectiveness.QualificationsBacheloru2019s degree required; MBA or relevant advanced degree preferred.7+ years of experience in marketing or digital engagement roles, preferably in pharmaceutical or biotech settings.This is a hybrid 3-day onsite role in Princeton, New Jersey.Demonstrated experience with digital marketing, non-personal promotion, and social media execution.Strong understanding of omnichannel marketing principles in the pharmaceutical industry and performance optimization.Familiarity with regulatory and compliance guidelines within the pharmaceutical industry.Ability to manage projects cross-functionally and collaborate with multiple stakeholders.Experience working with agency partners and media vendors.The estimated salary range for this position is $155,000 - $170,000.u00a0 Actual salary determination is dependent on a variety of factors some of which include: experience, qualifications, and geographic location.u00a0 This position may be eligible for a discretionary annual bonus or an incentive compensation plan (eligibility varies based on role and position level), discretionary stock-based long-term incentives, paid time off, and a comprehensive benefits package.401(k) plan with company matchMedical, dental, and vision plansCompany-offered Life and Accidental Death & Dismemberment (AD&D) insuranceCompany-provided short and long-term disability benefitsUnique offerings of Pet Insurance and Legal InsuranceEmployee Assistance ProgramEmployee DiscountsProfessional DevelopmentHealth Saving Account (HSA)Flexible Spending AccountsVarious incentive compensation plansAccident, Critical Illness, and Hospital Indemnity Insuranceu00a0u00a0Mental Health resourcesPaid leave benefits for new parentsAscendis Pharma is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees.A note to recruiters:We do not allow external search party solicitation.u00a0 Presentation of candidates without written permission from the Ascendis Pharma Inc Human Resources team (specifically from: Talent Acquisition Partner or Human Resources Director) is not allowed.u00a0 If this occurs your ownership of these candidates will not be acknowledged.

Created: 2026-01-09