Return Agent - Sky Harbor Airport - Full Time

Enterprise, Alamo and National Car Rental has an exciting opportunity for a Return Agent. The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.The position isa Full Time position (40 hours per week) -Position pays $17 / hourBenefits: a regular weekly schedule, medical benefits, dental benefits, vision benefits, 401k match, profit sharing, paid time off, car rental and car purchase discounts, and a fun and friendly place to work!Apart from religious observation, must be available to work the following schedule(s):Offering morning and evening start times:Wednesday - SundaySunday - ThursdayJob location: Sky Harbor AirportRental Car CenterGreet all customers using prescribed, appropriate dialogue as they arrive on the lotRemind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and foundAdvise and review rental charges; and provide an accurate receipt to the customerProvide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogueInquire about service, satisfaction and document dissatisfactionDiscreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss reportUse of proper statement to determine if vehicle is being returned with full tank of gasComplete a service alert for any mechanical and or body damage communicated by the customersIdentify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot locationIdentify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot locationKeep lot organized for ease of access and traffic flowUnderstand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coveragesUnderstand the damage loss report reporting procedureEqual Opportunity Employer/Disability/VeteransMust be at least 18 years of ageMust have at least 1 year of face to face customer service experience within the last 5 years.Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMust not have interviewed with Enterprise for a customer service position at Sky Harbor position in the last 12 months

Created: 2026-01-12