Customer Care Coordinator

Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It's why we rank as the 19th largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a 2023, 2024 and 2025 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, and we've been officially certified as a Great Place to Work in both 2023, 2024 and 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.Headquartered in Fort Mitchell, Kentucky, Drees has operations in twelve metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in Indianapolis, IN. This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs.Key Responsibilities:Provide excellent internal and external customer serviceAnswer reception and customer service calls and determine the appropriate actionProvide administrative/clerical support for the Customer Care teamPrepare and maintain customer records, job files and database tracking logsFollow-up with customers, subcontractors and vendors as necessaryPrepare and distribute weekly and monthly reportsAssist the operations team with accounts payableVarious other administrative/clerical dutiesKnowledge and Skills:Exceptional customer service skillsProven ability to address tense customer interactions appropriatelyUpbeat and positive/can do attitudeStrong verbal and written communication skills with great listening skillsAbility to follow through to a satisfactory conclusionStrong computer skills including Word, Excel, and data entryMust be organized, detail-minded and adaptableRequirements:1-3 years previous office/administrative experienceHigh school degree required; Associates or Bachelor’s a plusOffice work experience requiredPrevious experience in the homebuilding industry a plusPremier Benefits to Support YOU:We offer a comprehensive benefits package, including:Medical, dental and visionLife, AD&D, and critical illness insuranceWellness rewards401(k) savings planProfit SharingPaid time off increasing with tenureTuition reimbursementLong and short disability and Parental leaveEmployee discount program on the purchase of a Drees HomeEmployee Assistance Program and much more!This position is not in a call center environment.Equal Opportunity Employer / Drug Free WorkplaceTo learn more about Drees Homes visit our website www.dreeshomes.com

Created: 2026-01-12