Veteran Outreach Case Manager I

Full-timepositionat $26.22 - $29.17/hr withCOMPETITIVE BENEFITS INCLUDE:Medical, Dental, Vision, Life Insurance and Long-Term DisabilityHealth Savings Account and Flexible Spending AccountGenerous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holidayCCS/CHS 403(b) Employee Saving PlanEmployee assistance programPositionThe Veteran Outreach Case Manager will conduct outreach to Veterans that are unaware of services and/or those that have been hesitant to engage with services.Outreach and engage with veteran households in King County needing housing navigation supportUse the Veteran By-Name-List (VBNL) to identify Veterans that have not received an assessment or do not have a viable housing plan.Use the VBNL to identify partner agencies that serve Veteran’s that are not connected to Veteran specific services.The Navigator will conduct repeated and frequent attempts to engage with Veterans, knowing that many Veterans experiencing homelessness are mobile and may move often.Offer basic need supplies, upto and including harm reduction supplies, to engage with VeteransAttend Veteran Case Conferencing and accept housing Navigation referralsCollaborate with CCS programs and community programs to connect with VeteransConduct outreach at currently established partners and expand outreach services to other organizations and locationsUse de-escalation, basic First Aid (CPR) and suicide prevention training to handle crisis situations.Carry and administer Narcan for opioid overdoseAssess housing related needs and preference and conduct eligibility screening with referred clients.Use a Progressive engagement approach to understand the Veteran’s needs, preferences and housing experiences.Use trauma-informed care and motivational interviewing techniques to inquire about their strengths, housing goals, barriers, transportation needs, and document readiness.Use KC HMIS to complete the Coordinated Entry Assessment, the Housing Triage Tool and to update the Veteran By Name List Form. Enter contact information.Use Squares to determine Veteran statusUse information from Veteran Case Conferencing, KC HMIS, CCS Clarity and the CE system to offer Veteran informed option about available housing options and programs.Develop a housing plan with the Veteran tailored to their needs.Drive Veteran to the CRRC or other locations for additional housing screening.Enhance access to housing resources by providing advocacy and housing navigation supportAttend Veteran Case Conferencing to advocate for and facilitate referrals to housing programs and units.Assist Veterans in locating permanent and affordable housing to include showing them how to locate Housing Connector units and by maintaining relationships with subsidized, tax credit and market rate housing providers.Provide practical housing search support: completing housing program applications and applications for available rental units, offer to attend housing related appointments with Veterans, drive Veterans to housing appointments as needed.Develop and maintain cooperative relationships with programs like the VA VASH, CRRC and GPD housing programs, King County Veteran Program, Compass Housing Alliance, Salvation Army, LIHI and others providing services for the VeteranAdvocate for Veterans’ access to community resources and services, ensuring that their' needs are met and rights maintained; consult and collaborate with community providers to ensure continuity of care. Participate in supervision, program meetings and in-service trainings and case conferences for clients on caseload.Provide referrals and advocate for clients to obtain resources that will reduce barriers and assist clients in obtaining permanent housing. This includes working closely with Catholic Community Service programs and outside agencies.Complete thorough and accurate record keeping and documentationEnter HMIS records and case notes using the CCS program participant database and the King County database.Maintain program participant files according to Quality Assurance standards, insuring that all necessary documentation is included and filled out appropriately.Conduct quarterly reviews of program participant files, case notes and HMIS data quality with the Compliance Manager.Equity and Social JusticeTreat program participants in a culturally sensitive manner and actively seek to become informed on issues where culturally-determined perceptions might be different.Build awareness around systemic racism and issues of equity to reduce barriers and increase positive outcomes for Veterans who have been historically marginalized.Expand outreach to LGBTQIA friendly shelters and housing.Provide client-driven service delivery establishing trusting relationships.Minimum QualificationsA combination of lived experience OR 1-year experience working with households experiencing homelessnessORa bachelor’s degree in social work, sociology or a related fieldOR personal experience.Valid driver’s licenseand ability to be approved as a CCS DriverExcellent written and oral communication skills.Possess strong time management skills and ability to set priorities, especially when working with people in crisisProficiencyin Microsoft Office Suite,HMISor other databases.Excellent computer skills, with ability tomaintaincomplexparticipantrecords.Understanding ofchallengesparticipants mayface, includingdiscrimination,alcohol and drug abuse, mentalillness, domestic violence, and long-term homelessness.Understanding ofspecificbarriers Veteranhouseholds face.Commitment to working within the mission,goalsandobjectivesof Catholic Community Services.Criminal history background checks arerequiredprior to employmentPreferred QualificationsVeteran or experience providing services to veteransKnowledge of local social services and other community resourcesExperience with housing location, landlord/tenant mediationPersonal VehicleNote to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.

Created: 2026-01-12