Assistant Spa Manager

Additional Information Job Number 26000370 Job Category Spa Location The St. Regis Bal Harbour Resort, 9703 Collins Ave, Bal Harbour, Florida, United States, 33154VIEW ON MAP (St. Regis Bal Harbour Resort, 9703 Collins Ave, Bal Harbour, Florida, United States, 33154) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $25.77 - $31.73 per hour Bonus Eligible: Y JOB SUMMARY Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 2 years experience in the spa, guest services, or related professional area. CORE WORK ACTIVITIES Supporting Management of Spa Operations and Budgets u2022 Assumes the responsibilities of the Spa Director in his/her absence. u2022 Ensures all employees have the proper supplies, equipment and uniforms. u2022 Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. u2022 Manages supplies and equipment inventories within budget. u2022 Maintains cleanliness of spa and related areas and equipment. u2022 Understands the impact of departmentu2019s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals. Ensuring and Delivering Exceptional Customer Service u2022 Sets a positive example for guest relations. u2022 Interacts with guests to obtain feedback on product quality and service levels. u2022 Handles guest problems and complaints. u2022 Empowers employees to provide excellent customer service. u2022 Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement. u2022 Strives to improve service performance. Conducting Human Resources Activities u2022 Solicits employee feedback, utilizing an u201copen dooru201d policy and reviewing employee satisfaction results to identify and address employee problems or concerns. u2022 Ensures employees understand expectations and parameters. u2022 Brings issues to the attention of the department manager and Human Resources as necessary. u2022 Observes service behaviors of employees and providing feedback to individuals. u2022 Participates in employee progressive discipline procedures. u2022 Participates in an on-going employee recognition program. u2022 Reviews comment cards and guest satisfaction results with employees. u2022 Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. u2022 Supervises on-going training initiatives and conducting training when appropriate. u2022 Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. u2022 Celebrates successes and publicly recognizes the contributions of team members. u2022 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. u2022 Assists the Spa Director in managing the day-to-day operations of the spa as necessary. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2026-01-12