Business Operations Support

Job Description u2022 Proactively monitor availability and performance of the (client) network and infrastructure using various tools. u2022 Respond to alerts, incident tickets and email requests presented to Network Operations u2022 Work as first level escalation for NOC 1 u2022 Handle escalation calls from Vendors, Call Centers, Dispatch, and Field personnel as needed u2022 Perform daily routines and tasks as required u2022 Escalate issues as needed to, BOSS, NOC 3, Operations or Engineering teams per procedures u2022 Accurately document all issue details in appropriate ticket or notification tools u2022 Assist in communication and notification of major events to internal teams u2022 Assist with modification and creation of standard operating procedures u2022 Ensure appropriate communication occurs between shifts u2022 Additional duties and responsibilities as required We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022 1-3+ years in technical support u2022 Knowledge or Exposure to Internet protocols, including TCP/IP, DNS, DHCP, and/or Hosted VoIP Solutions u2022 Familiar with various networking fundamentals related to routers, switches, LAN, WAN u2022 Experience or exposure to Virtualization (VMware, Zerto, OR Veeam) u2022 Troubleshooting shooting skills u2022 Proficient with word processing and spreadsheet software, Internet software and email. u2022 Ability to learn billing software systems and access online support/tools. u2022 An understanding or ability to learn of local, long-distance and toll free telephony, recognize and assist in resolving LNP porting, LIBD, PAC, telephony features, VoIP, and customer premise equipment. - Prior experience in a Network Operations Center/Data Center environment is desirable - knowledge of RF signals and HFC networks - MS Office, internet software, e-mail communication, ICOMs billing system preferred.

Created: 2026-01-12