Customer Service Representative

Description We are looking for a dedicated Customer Service Representative to join our team outside of Short Pump, Virginia. This Contract to permanent position requires a detail-oriented individual to handle customer inquiries, process orders, and support the sales team effectively. The ideal candidate will play a vital role in ensuring customer satisfaction by providing timely assistance, maintaining order accuracy, and coordinating with internal departments. Responsibilities: u2022 Respond promptly to customer inquiries, providing detailed product information and solutions. u2022 Prepare and manage quotes for customers, ensuring accuracy and timely follow-up to secure business opportunities. u2022 Process sales orders for various products, including attachments, parts, and warranty-related items, while ensuring all customer specifications are met. u2022 Coordinate with shipping and production teams to ensure orders are fulfilled accurately and delivered on time. u2022 Assist with overdue accounts by supporting collections efforts and following up on past-due balances. u2022 Facilitate returns and exchanges by processing Return Goods Authorizations (RGAs) with necessary documentation. u2022 Maintain effective communication with customers and sales representatives to address order details and delivery timelines. u2022 Monitor open orders and drop-ship items, ensuring timely processing and updating stakeholders as needed. u2022 Review and revise orders as required, ensuring updated details are accurately communicated to all relevant teams. u2022 Track shipments and containers in transit, providing updates to keep all parties informed. Requirements u2022 Minimum of 1 year of experience in customer service or a related role, preferably in a call center environment. u2022 Experience in business management software, such as NetSuite, is a plus. u2022 Proficiency in handling customer inquiries and processing orders with attention to detail. u2022 Strong communication skills, both verbal and written, to interact effectively with customers and internal teams. u2022 Ability to manage multiple tasks simultaneously and prioritize responsibilities in a fast-paced environment. u2022 Familiarity with order entry systems and processes is preferred. u2022 Experience with inbound and outbound call handling. u2022 Basic knowledge of product specifications and dimensions is a plus. u2022 Professionalism and a customer-focused mindset to ensure satisfaction and smooth operations. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-01-12