Desktop Tech III

Desktop Tech III at CompuCom in Boise, Idaho, United States Job Description Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It We’re looking for a Desktop Technician III to join our team. In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service-oriented technicians— that’s where you come in Your role will include unparalleled technical support for a national client, allowing them to experience the best support available within the industry. Responsibilities: + Diagnoses mechanical, hardware, software and systems failures, using established procedures. + Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PC’s, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking. + Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets). + Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues. + Communicates with customers at all levels of technical and non-technical skill sets. + Follow-up with end users to provide status updates as per service level guidelines (SLA’s). + Acts as the escalation point for complex and/or high priority problems, forwarding problems they cannot solve to the appropriate support groups for resolution (Manager, etc.). + Follow all standard operating procedures (SOP) through the effective use of knowledge management. + Works collaboratively with people across the organization. Skills & Qualifications: + 2-3+ years of IT support work experience + Imaging from Network and USB + Laptop/Desktop/Printer hardware and software support Experience + ServiceNOW experience + Travel is required Wage Range : The annual starting salary for this position is between $ 63,000 - $92,400 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits : The Company offers the following benefits for this position, subject To view full details and how to apply, please login or create a Job Seeker account

Created: 2026-01-12