Total Loss Settlement Manager

u00a0 Job Title: Total Loss Settlement Manager Company: Snapsheet Job Location: Remote Job Type: Full-time About Snapsheet : Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them in to our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around. What youu2019ll get: + Remote working environment - your new commute is however long it takes to walk to your desk + Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and moreu00a0 + Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions. + Fun -u00a0 Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and moreu00a0 Job Overview: As a Total Loss Settlements Manager at Snapsheet, you are a seasoned total loss handler & natural leader, motivated by building and mentoring a highly competitive team that's hungry for constant improvement. You excel at coaching effective communication, empowering your team to confidently interact with vehicle owners, lienholders, storage facilities, and carrier customers. You are a strategic problem-solver, not just for individual claims but for developing team-wide strategies to navigate the day-to-day challenges of total loss settlements. You'll leverage your expertise in total loss evaluations, settlement processes, salvage regulations, and state compliance to guide your team through the most complex issues. You love working in an ever-evolving environment where your ability to adapt, provide constructive feedback, and drive performance is highly valued. You want to work for a company where you can make a real impact on both a team and the business, all from the comfort of your home office. Is this you? Keep reading for more detail. Responsibilities :u00a0 + Oversee the full lifecycle of claims, including claim creation, assignment, and SOP adherence. + u00a0Drive adjuster results to meet client KPIs. + Own team quality. Ensure internal and external quality is excellent through daily and monthly audits, including coaching and feedback for improvement. + Complete call quality assessments.u00a0 + Own people and HR-related tasks and disciplinary actions + Assist in hiring and onboarding + Work together with management to forecast department needs and success + Serve as a key point of contact for customer or client escalations.u00a0 + Manage incoming communications from adjusters, insureds, and/or claimants. + Ensure full file resolution of escalated claims + Owns escalations of files and assists with resolution where necessary. + Regularly check-in with team members on production metrics providing coaching where needed and holding each team member accountable. + Provide development opportunities for employees to help them reach the next level in their career. + Spark teamwork through competitions, incentives and more to hit large goals.u00a0 + Maintain communication within the department and across the org reporting on progress, successes, and opportunities.u00a0 + Regularly meet with your entire team to spark innovation, celebrate, and solve problems.u00a0 + Analyze data and metrics to make best practices and innovating on where the team improve + Provide close guidance and sufficient training for less-experienced estimators + Assist in identification and evaluation of new methods and processes that could help improve overall department performance, cycle-time, etc.u00a0 Qualifications: u00a0 + Must be currently in leadership of total loss settlements with an insurance carrier + Must have a working understanding or background in estimating and evaluating total losses + Thorough understanding of UPD estimates, parts costs, total loss classification, and fraud detection + 2-5 years of Auto Total Loss Settlement experience in the Insurance Industry + 1+ year of Total Loss Settlement team leadership with proven results + Extensive knowledge of Automobile Total Loss Conditioning and Optioning processes + Thorough understanding of automobile terminology and vehicle construction. + Working experience of estimating platforms: Mitchelle, CCC One, Audatex + Excellent verbal and written communication skills + Proficiency in Microsoft Suiteu00a0 + Proficient in data analysis and reporting + Detail-oriented and organized, with a commitment to delivering accurate and timely results + Excellent negotiation and communication skills to interact with customers, shops and vendors remotely + Team player with positive attitude and ability to work well with others + Ability to work independently and manage time efficiently in a virtual work environment Weu2019re Built to Grow With You u2013 And That Starts With How We Support You At Snapsheet, we know that growth doesnu2019t happen in a vacuumu2014itu2019s fueled by the right support at the right time. Thatu2019s why weu2019ve built a benefits experience designed to grow with you, wherever life takes you. + Choose from 2 robust medical plans through Blue Cross Blue Shieldu2014plus, we contribute to your HSA when you enroll in our high-deductible health plan. + Offer two dental plans and one vision plan to keep you and your family healthy. + Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance. + Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance. + 401(k) with a 4% company matchu2014because your future is worth investing in. + Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being. Perks That Make Growing Here Even Better: + Flexible PTO and 7.5 company-observed holidays to recharge on your terms. + In-person connection points throughout the year including our annual Summit and Roadshows. + Snapsheet SWAG and surprise mailers to keep the spirit alive. + Endless opportunity to shape your pathu2014career growth, learning, and real impact are all within reach. + Health and wellness campaigns that evolve with you year over year. Please note that we are unable to sponsor applicants for work visas for this position at this time.u00a0 Donu2019t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if youu2019re excited about this role but your experience doesnu2019t align perfectly with every qualification in the job description, we encourage you to apply anyways.u00a0 Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing .u00a0 Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.u00a0 #BI-Remote #LI-Remote u00a0 Snapsheet is an equal opportunity employer. Powered by JazzHR

Created: 2026-01-12