OCM Analyst

Job Description Our client is replacing their current electronic invoicing/bill presentment application with a new payment processing solution. The OCM Analyst will drive awareness, capability, and adoption across key stakeholder groups, partnering with project and business leaders to ensure a smooth transition and measurable user readiness. Key Responsibilities u2022u2003Build targeted Organizational Change Management (OCM) plans that leverage multiple channels (e.g., meetings, demos, emails, FAQs) to communicate benefits, timelines, and what to expect. u2022u2003Conduct stakeholder analysis for impacted applications to determine u201cwhou201d and u201chow many,u201d including key leaders and user segments. u2022u2003Assess change impacts, identify areas of resistance, and recommend mitigation strategies. u2022u2003Craft clear, effective communications and engagement materials tailored to stakeholder needs. u2022u2003Develop training resources and job aids for new functionality; coordinate with SMEs to deliver just in time learning. u2022u2003Partner with leadership to ensure alignment and visible sponsorship throughout the rollout. u2022u2003Design and execute readiness assessments and adoption pulse checks; analyze results and recommend actions. u2022u2003Collaborate with the project team to monitor adoption, surface gaps, and drive additional support/communication/training as needed. u2022u2003Support post go live hypercare with accessible channels for questions and ongoing reinforcement activities. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022u2003Change Management background u2022u20033-5 years experience in either Change Management/light training u2022u2003Self-starter, picks up information quickly and proficiently u2022u2003High level of proficiency in core OCM activities: ou2003Targeted OCM Plans u2013 ability to participate in meetings with the core team as well as participate in meetings with stakeholder groups to develop targeted/multi-vehicle communication and engagement plans ou2003Understanding stakeholders u2013 developing a stakeholder analysis of each application to understand the u201cwhou201d/how many ou2003Assess Change Impacts u2013 level of change, how to address, understand areas of resistance ou2003Strong Communicator/ability to develop clear, effective communication ou2003Provide guidance and expertise in resources/job aids/training ou2003Ability to work with all levels of employees u2013 understand the criticality of Leadership Alignment ou2003Experience building Readiness Assessments u2013 ensuring users are ready for the change ou2003Work with the project team to gauge adoption u2013 uncover areas of additional support/communication/training u2022u2003Training/Learning Experience: ou2003Ability to develop job-aids and resources for targeted stakeholder groups on new functionality

Created: 2026-01-12