Client Advocate

ABCD delivers its programs and services through a network ofneighborhood sites located throughout Boston and Malden. As a ClientAdvocate, you will handle direct case management services to clientscurrently at or below 200% of the Federal Poverty Line who live inBoston, Malden, Medford, and Everett at a neighborhood site. KeyResponsibilities Responsible for maintaining case management files, andproviding supportive services and referrals Conduct intake process andassist clients in establishing educational and occupational goals.Develop positive working relationships with various organizations withinthe public and private sectors to expand placement efforts. Identifysupport services needed and make appropriate referrals and orient newclients to referred programs. Conduct workshops for the diversepopulations of a specific community. Assist clients in properlycompleting job applications and resumes for employment opportunities.Follow up with prospective agencies and employers to maintain up-to-dateinformation on employment opportunities. Provide clients with servicesfor EITC tax preparation, food pantry, fuel assistance, SummerWorks, andVirtual Gateway services, including food stamps and health insurance.Perform other related duties as assigned from time to time. Skills,Knowledge and Expertise Minimum of high school diploma or equivalent,with up to one year of experience in case management, job development orgeneral office support required Demonstrated proficiency in MicrosoftWord and Excel required Excellent oral and written communication skillsMust be able to work sensitively and effectively with individuals ofdiverse educational, socio-economic and cultural backgrounds. Bilingualskills in Spanish are highly preferred. Expected Salary: $43,000 USD.Salary scales are set according to an explicit compensation policy andrelevant market data. Due to funding restrictions and our strong focuson internal parity, this salary is thoughtfully aligned with the dutiesexpected for this role, and offers are firm. Why Work Here Make aDifference: Every day, your work directly impacts the lives of thousandsin the Greater Boston community, empowering them and making positive,lasting change. Inclusive Environment: ABCD values the diversity of itsworkforce, with an inclusive culture that respects individuality andpromotes collaboration. Continuous Learning: We offer numerous trainingand development opportunities, ensuring our staff remain at theforefront of community action methodologies and prehensive Benefits: At ABCD, we take care of our own, providing acompetitive benefits package, including health coverage and retirementplans. A Legacy of Impact: Join an organization that boasts a legacyspanning over half a century, consistently championing the rights andneeds of our community's most vulnerable. Teamwork & Camaraderie: Be apart of a passionate team, united in their mission to combat poverty,and ensure every individual can reach their fullest potential.

Created: 2026-01-12