Senior Technical Support Engineer

JOB REQUIREMENTS: Cribl does differently. What does that mean? It meanswe are a serious company that doesn't take itself too seriously; andwe're looking for people who love to get stuff done, and laugh a bitalong the way. We're growing rapidly - looking for collaborative,curious, and motivated team members who are passionate about puttingcustomers first. As a remote-first company we believe in empowering ouremployees to do their best work, wherever they are. As the data enginefor IT and Security many of the biggest names in the most demandingindustries trust Cribl to solve their most pressing data needs. Ready todo the best work of your career? Join the herd and unlock youropportunity. Why You'll Love This Role Cribl is seeking SeniorTechnical Support Engineers to ensure customer success by providingenterprise-level support to our customers and partners. We are afast-growing, remote-first company with a mission to unlock the value ofall observability data. At our core, we believe in shipping phenomenalproducts and doing good by our customers and communities. We provide ourcustomers with a new and unprecedented level of observability,intelligence, and control over their real-time data. We're backed bySequoia and CRV, and our products are deployed in some of the largestorganizations in the world processing 100s of TB and PB of IT & Securitydata, and managed by Site Reliability Engineers, System Engineers, andTechnical Operations teams. In this role, you will be joining a highlytechnical and collaborative team that is committed to shipping highquality software and enjoying all the goat gifs the internet has tooffer. The ideal candidate for this role has a mixture of strongtechnical chops, an innate desire to help customers, and a naturalaffinity for collaboration. As An Active Member Of Our Team, YouWill... Develop a deep technical understanding of Cribl Stream andour other products. Provide extraordinary technical support to ourEnterprise customers and across various channels such as Slack, email,online meetings, etc. Research, diagnose, troubleshoot and identifysolutions to resolve customer issues. Follow standard procedures forreproducibility and escalation of unresolved issues to the appropriateinternal teams. Provide prompt and accurate feedback to customers,set achievable expectations, and ensure proper recording and closure ofall issues. Provide and document knowledge in the form of knowledgebase tech notes, articles and participate in real-time forums (e.g.,Slack) for real-time questions. This position will require stand-by,on-call, or off-hours duties. If You've Got It - We Want It BSdegree in Computer Science or similar degree, or equivalent workexperience. 5+ years' experience supporting enterprise customers orworking hands-on with distributed systems. Passionate about workingon complex technical issues. Expert-level troubleshooting,problem-solving skills, and critical thinking. Excellentclient-facing skills, excellent written and verbal communication skills. Experience with Linux, AWS, Azure, and Networking. Top SecretSecurity clearance Bonus Points/Preferred Qualifications: Experience with Splunk, Elasticsearch, LogStash and/or other relatedobservability technologies Regex and JavaScript experience is a PlusSalary Range ($104,000 - $163,000) The salary for this role isdependent on geographic location. The salary offered within the rangedescribed will be based on the individual candidate's job-relatedknowledge, skills, a To view the full job description please use thelink below.APPLICATION INSTRUCTIONS: Apply Online:

Created: 2026-01-12