Senior Associate, Client Service Management

Reference #: 72914At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.We're seeking a future team member for the role of Senior Associate, Client Service join our Global Payments & Trade Client Services team. This role is located in Lake Mary, FL, Pittsburgh, PA, or New York, NY & would be providing West Coast coverage - 11am-8pmIn this role, you'll make an impact in the following ways:Act as client service point of contact for daily inquiries and ensuring timely response by adhering to service levels for resolution; providing quality professional client experience & communicationResponsible for meeting productivity targets set forth acting as a L1 immediate support, response/resolutionIdentify and escalate appropriately to Senior Client Service Officer and/or Service Director, on matters requiring immediate attentionUtilize speak-up culture to provide inputs in the Transformation agenda for Global Client ServiceMeet Associate Client Service Officer target objectives & grade level certifications (performance, behavior, & productivity); achieve training journey requirementsStandard BNY BK Learnings (mandatory & required) completed by appropriate deadlinesDevelop a firm understanding of all BNY standards (policies/procedures) & Client Service tools/systems requiredAcquire and utilize knowledge of core Global Payments & Trade product suite and associated operational flows to appropriately address client inquiresTo be successful in this role, we're seeking the following:Bachelors degree or the equivalent combination of education and experience (Banking/Financial) is preferable3-7 years of total work experience preferred; experience in an operational area and/or client services desirableAble to provide west coast hour coverage - 11am - 8pm ESTSelf-motivated with client focus centricityStrong communication skills; written, verbal and effective listening skillsAbility to be cross-fungible and multitask under pressureAble to adapt to changing environment and business needsBilingual Portuguese and/or Spanish language skills (written, verbal) desirableAt BNY, our culture speaks for itself, check out the latest BNY news at:BNY NewsroomBNY LinkedInHere's a few of our recent awards:America's Most Innovative Companies, Fortune, 2025World's Most Admired Companies, Fortune 2025

Created: 2026-01-12