Senior Director, Client Processing Manager

Reference #: 71253Senior Director, Client Processing Manager - Payment OperationsAt BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.We're seeking a future team member for the role of Senior Director, Client Processing Manager - Payment Operations to join our Payments Enablement Platform Ops team. This role is located in Pittsburgh, PA.About the RoleThe Senior Director, Payments Operations - will lead end-to-end operational strategy and execution across the region, covering highvelocity, missioncritical payment flows (domestic, crossborder, realtime rails, highvalue payments). This leader will drive operational excellence, client experience, and risk control while accelerating datadriven decisioning, AIenabled operations, and intelligent automation at scale. The ideal candidate is a transformative operator with deep payments domain expertise, strong people leadership, and a strategic mindset, passionate about reengineering, simplification, and continuous this role, you'll make an impact in the following ways:Regional Leadership and StrategyOwn the US payments operations strategy, operating model, and performance outcomes; set direction, define success metrics, and ensure alignment with global standards.Lead multicountry operations teams, balancing regional nuances with global consistency and scalability.Shape capacity planning, workforce strategy, location strategy, and vendor/partner engagement.Operational Excellence and Risk ManagementEnsure daily operational integrity across all payment rails with a focus on timeliness, accuracy, resiliency, and client SLAs.Strengthen firstline risk and control discipline: incident prevention, rapid issue resolution, rootcause elimination, change control, and regulatory adherence.Drive robust operational readiness for new products, market infrastructures, and regulatory changes.Data, AI, and AutomationBuild a dataliterate culture; define critical data elements, quality standards, and the operational analytics roadmap.Implement AI/ML use cases for exception handling, anomaly detection, forecasting, and intelligent workflow orchestration.Scale intelligent automation (RPA, orchestration, decision engines) to reduce manual effort, accelerate cycle times, and improve straightthrough processing (STP).Reengineering and TransformationLead endtoend process reengineering: eliminate failure demand, simplify controls, standardize workflows, and modernize tooling.Champion continuous improvement (Lean/Agile) and measurable uplift in KPIs: STP, costtoserve, defect rate, turnaround time, and NPS.Partner with Technology and Product to cocreate targetstate capabilities, ensuring operational design is embedded early in change.Client Experience and Stakeholder ManagementServe as the senior operational point of contact for strategic clients and market infrastructures in the US; handle escalations with urgency and transparency.Collaborate with Sales, Product, Technology, Risk, Compliance, and Finance to deliver client outcomes and business growth.Represent operations in US governance forums; communicate performance, risks, and transformation progress.People Leadership and CultureBuild and develop highperforming, diverse teams; set clear goals, coach leaders, and foster accountability.Promote a culture of lient obsession, curiosity, ownership, and collaboration across locations and time vest in upskilling: data literacy, AI fluency, automation tooling, and agile ways of working.To be successful in this role, we're seeking the following:Bachelor's degree or the equivalent combination of education and experience is required; advanced/graduate degree preferred.15 plus years of total work experience preferred, with at least 5-7 years in management.12-15+ years in payments operations or adjacent domains (transaction banking, clearing, realtime payments, crossborder), with 7+ years leading large, multisite teams.Proven track record running complex operations with significant daily volumes, tight SLAs, and high regulatory scrutiny in APAC markets.Demonstrated success implementing AI/ML and automation in production operations, with measurable KPI improvements.Strong data literacy: ability to define data strategies, interpret analytics, challenge insights, and make decisions grounded in evidence.Deep understanding of operational risk, control frameworks, business continuity, and regulatory requirements across Americas jurisdictions.Experience in process reengineering (Lean/Six Sigma) and agile delivery; comfortable leading transformation programs endtoend.Exceptional stakeholder management and executive communication skills; adept at influencing across Product, Technology, Risk, and frontoffice.Bachelor's degree required; advanced degree or professional certifications (e.g., PMP, Lean Six Sigma Black Belt, data/AI certifications) are a plus.Technical and Domain SkillsPayments domain: realtime payments (e.g., FAST/NPP), highvalue/RTGS, ACH, SWIFT crossborder, ISO 20022, correspondent banking operations.AI/Automation: familiarity with AI/ML operations use cases, RPA/orchestration platforms, NLP for email/case routing, predictive analytics for capacity/incident prevention.Data and Analytics: SQL and/or data visualization literacy; comfort with KPI dashboards, anomaly detection, and operational forecasting.Tools and Platforms: exposure to case management/workflow tools, incident/change management platforms, and control monitoring systems.At BNY, our culture speaks for itself, check out the latest BNY news at:BNY NewsroomBNY LinkedInHere's a few of our recent awards:America's Most Innovative Companies, Fortune, 2025World's Most Admired Companies, Fortune 2025

Created: 2026-01-12