Deskside Support Engineer (DSE)

Role descriptionDeskside Support Engineer (DSE)Associate III - IT Asset ManagementWho We Are:Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.Visit us at .You Are:Join us as the go-to tech expert on-site, where you'll make a real difference every day by empowering employees with seamless technology experiences. Become the trusted face of IT - solving challenges, building relationships, and driving productivity in a dynamic, fun & supportive environment.The opportunity: Deliver expert, end-user-facing support for hardware and software issues across Mac (70%) and PC (30%) environments, including desktops, laptops, printers, and mobile applications. Provide advanced troubleshooting, configuration, and installation for desktops (Mac and PC), laptops, printers, and mobile apps. Respond promptly and knowledgeably to end-user inquiries regarding supported hardware, software, and applications. Consistently meet or exceed established service levels, ensuring a seamless support experience. Analyze and resolve technical issues, recommending effective solutions for application and account-related challenges. Utilize the ServiceNow ticketing tool to manage and track support requests efficiently.This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.What you need: Minimum of 3+ years in a customer-facing deskside support or end-user computing role. Bachelor s degree in management information systems, Information Technology, or equivalent experience. Exceptional communication skills, a positive attitude, and a passion for engaging with end-users. Flexibility to work various shifts, including weekends if required (though not expected). Proficiency with Mac, Microsoft OS, and Microsoft Office applications. Strong problem-solving abilities in a support-oriented environment. Outstanding soft skills, troubleshooting expertise, and a collaborative, self-directed work pensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.Role Location: WashingtonCompensation Range: $54,000-$81,000BenefitsFull-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntar

Created: 2026-01-12