Lead Disaster Case Manager

DescriptionDEPARTMENT: Disaster ServicesPOSITION TITLE: Lead Disaster Case ManagerREPORTS TO: Disaster Services Director/ Program ManagerSTATUS: FULL-TIME, NON-EXEMPTThe status of employment is determined by contractual obligations and contract funding. Length of employment subject to change.GENERAL STATEMENT:The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.SUMMARY:The Lead Disaster Case Manager provides advanced case management services to disaster survivors while offering leadership, guidance, and support to the Disaster Case Management team. This position ensures consistent, highquality service delivery, oversees complex cases, assists with training and mentoring staff, and serves as a key liaison between case managers, community partners, WA EMD, and the Disaster Services Director.EDUCATION AND WORK EXPERIENCE:Bachelor's degree or at least three years of relevant case management experience in the social services field.Previous disaster experience a plus.Preferably will have the knowledge of social services and local resources with demonstrated ability to provide referral information to meet individual and family needs.KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:Bilingual Spanish/English preferredStrong leadership, coaching, and teambuilding skillsAdvanced knowledge of social service delivery systems and county/state/federal resourcesExcellent organizational, timemanagement, and communication abilitiesAbility to work independently and collaborativelyHigh attention to detail and accuracy in documentationSelf-motivated and able to work effectively and efficiently with a minimum of supervisionFlexibleTeam playerExcellent telephone skillsAbility to manage complex cases and support staff with challenging situationsStrong problemsolving skills and the ability to make sound decisions under pressure.Ability to work in a fast-paced environment and maintain poise under pressureCustomer service mindsetMust be able to communicate effectively both written and orally with other staff, clients, and the greater publicMust have excellent interpersonal skills, with emphasis on effectively working in a team environment and with a diverse populationMust be able to cooperate with The Salvation Army policies and procedures and possess a willingness to follow these as required by The Salvation Army headquarters and administrationMust have a working knowledge of budgeting and general knowledge of business protocolsMust have a valid driver's license and ability to pass TSA MVR check and in-house driving testMust complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background checkAbility and willingness to keep information confidentialSOFTWARE-RELATED SKILLS:Proficiency in Microsoft Office (Word, Excel) and database systemsMicrosoft Access, PowerPoint, and Publisher, helpfulDemonstrated experience working with email software required.Working knowledge of integrated database applications and ability to use new software programs with basic trainingESSENTIAL DUTIES AND RESPONSIBILITIES:Provides leadership, guidance, and support to Disaster Case Managers, ensuring consistent and effective service delivery.Conducts case consultations, reviews case files, and assists staff with complex or highneed cases.Supports the Disaster Services Director in coordinating case management operations and workflow.Assists with onboarding, training, and mentoring new case management staff.Conducts needs assessments and provides resources and referrals for assigned cases, including highcomplexity or escalated cases.Ensures compliance with program standards, d

Created: 2026-01-12