Workforce Advisor-ADW

Workforce Advisor Adult and Dislocated Worker Workforce Programs and ServicesDepartment: Adult and Dislocated Workers Reports To: Director of Adult and Dislocated Worker Workforce Programs and ServicesGrade/FLSA: Hourly, Non-ExemptHiring Range Based on Education and Experience: $24.52/hour - $27.41/hour($44,626 - $49,886 annualized)POSITION OVERVIEW:The Workforce Advisor is a member of the CNY Works Career Center cross-functional team that performs multiple Career Center key functions, including but not limited to supporting the Front Desk Reception, Telephone Reception, and Resource Center and conducting the Orientation/Overview of Career Center Services, and job search related classes and workshops. The Workforce Advisors primary role is to function as the key service contact for job-seeker customers. Provides eligibility determination, initial assessment and orientation/overview of services and career guidance. Recommends the most appropriate career service strategy for each customer. Given job opportunities within the local and regional economies, provides career 2counseling, job development and placement assistance to personal caseload participants, prepares, screens and identifies candidates for skills development, training or open job opportunities. Delivers follow-up services, tracks and analyzes data on an individual, caseload and agency wide basis. POSITION ESSENTIAL FUNCTIONS: Contact assigned customers within three (3) business days of assignment including via telephone and email as a warm introduction to CNY Works. Attempt to contact all NCNS customers a minimum of three (3) times before closing the file. Determines whether job-seeker customers meet eligibility requirements to receive services under the various programs administered through the New York State (NYS) Career Center System, including co-enrollment among programs.1) Completes NYS Career Center Customer Registration form (ES-100) via New York State (NYS) One Stop Operating System (OSOS).2) Completes NYS Career Center Supplemental Questionnaire (ES-102) via NYSOSOS.3) Completes Data Element Validation (DEV) process via NYSOSOS. Conducts initial assessment process. Assesses customer career services needs upon enrollment to determine job readiness. Given initial assessment outcomes recommendseither basic career (Job Search Ready), labor exchange or individualized career (Career Development) services strategies to support customers in obtaining or retaining employment. Conducts comprehensive and specialized assessments of skill levels and service needs to develop Individual Employment Plans (IEPs) or Individual Service Strategies (ISSs) identifying short-term and/or long-term career goals, achievement objectives, and the combination of services for customers to achieve their employment goals. Provides Job Search Ready (JSR) customers with external job referrals and documents job placements.QUALIFICATION STANDARDS:Bachelors degree in human or social services or related field with two to three years of experienceOR an Associates degree with five to ten years of experience OR an equivalent combination of relevant education and experience in working in career or workforce development will beconsidered. Strong demonstrated understanding of community organizations and related services highly desirable.All resume submissions should be sent to with Workforce Advisor - ADW in the subject line.

Created: 2026-01-12