Signal Service Technician

JOB REQUIREMENTS: If you are looking to be part of a company focused onmaking our roads and communities safer, apply to join our team oftalented individuals today What TAPCO has to offer you: 10 PaidHolidays Paid Vacation and Personal Time Four Weeks of Paid ParentalLeave with no waiting period 401K Plan with Generous Employer Match andfully vested from day one Company-Funded PPE Company-Funded Short-TermDisability Health, Vision, and Dental insurance Quarterly Company Eventsand Lunches Have a say in TAPCO Happenings by joining the Fun or SafetyCommittee. What you will accomplish as a Signal Service Technician atTAPCO The Field Service Technician II supports all TAPCO (Traffic &Parking Control) systems through field and office-based work. The roleinvolves regular interaction with customers, vendors, internal teams,and the public, while serving as a front-line representative focused onresolving issues right the first time. Overnight travel of up to 25%within the continental United States is required. Essential Duties andResponsibilities Perform all work with a focus on safety and compliancewith traffic regulations. Resolve customer issues via phone, remotesupport, or on-site visits, escalating when necessary, and ensurecustomer satisfaction. Collaborate with Sales, TSG, and Project Managersto address customer concerns. Troubleshoot, repair, install, andmaintain TAPCO systems, including electronic and electromechanicalcomponents. Operate tools, vehicles, and bucket trucks safely, stage andload equipment for service calls. Track and document service work, time,inventory, and open service tickets in ERP and ServiceNOW, including RMAprocesses. Provide training to customers and create knowledge articlesfor system operation, troubleshooting, and updates. Participate in a24/7 on-call rotation and travel overnight up to 25% as required.Support continuous improvement initiatives, obtain technicalcertifications, and attend training to develop skills. Maintaineffective working relationships with customers, vendors, contractors,and internal teams. Perform other duties as assigned. Required Knowledge/Skills/Ability Ability to work independently while delivering excellentcustomer service in high-volume, high-stress environments. Strong verbaland written communication skills in English; professional, positive, andcustomer-focused interpersonal skills. Proficient with computers andsoftware, including Windows OS, Microsoft Office, email, filemanagement, and system documentation. Solid knowledge of electronics,electromechanical systems, AC/DC power principles, and IP networking(routers, switches, modems). Experience configuring, integrating, andoperating TAPCO hardware and software systems. Ability to read,interpret, and... For full info follow application link. EqualOpportunity Employer of Minorities, Females, Protected Veterans, andIndividual with Disabilities APPLICATION INSTRUCTIONS: ApplyOnline: ipc.us/t/64089FD159554C0B

Created: 2026-01-12