Sterile Processing Customer Specialist

Sterile Processing Customer SpecialistReq ID:51279Job Category:ServicesCleveland, OH, US, 44195Workplace Type:RemoteAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position SummaryAre you a solutions-minded problem solver with clinical experience? Are you interested in an opportunity to provide training and continuous improvement support to impact patient safety? At STERIS, our team members provide these services to hospitals across the United States. As a Customer Repair Support Specialist, you'll work hand in hand with local Account Managers to provide knowledge and expertise to hospitals and surgical centers in your area.We're seeking self-motivated individuals with strong presentation, organization, time-management skills, and a clinical background in the operating room to directly assist clinical teams with their challenges. You'll support multiple facilities across your region, meeting face to face with sterile processing technicians, surgical technicians, nurses, doctors, and other clinical staff to identify valued-added activities such as identifying cost containment opportunities, education and training, improvement tracking, and maintaining compliance to industry standards. This position is within our Instrument Management Services division. Learn more about STERIS IMS here:is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: OhioWhat you'll do as a Customer Repair Support SpecialistYou'll train customers in proper care and handling of surgical instruments and devices with the intent to reduce or limit the need for repairs and ensure the equipment is Procedure ReadyMeet with customers to understand challenges and present solutions.Recognize changes in instrument repair needs, identify possible root causes, and recommend STERIS services.Be proactive in identifying issues before problems occur, developing a process for improvement, and ensuring implementation. You'll also lead Proactive Maintenance Inspections for equipment including Flexible Endoscopes and Surgical Devices.Record maintenance services, daily cost savings, and potential barriers to implementation.The Experience, Skills and Abilities NeededRequired:High School Diploma or GED4 years of related experience, ideally in a clinical environment, with a basic understanding of surgical instruments and medical devicesExcellent presentation skillsPreferred:Associate's degree in Surgical Technology and Sterile Processing CertificationSurgical Technology or Sterile Processing experience and trainingWhat STERIS OffersWe value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.Here is a brief overview of what we offer:Market Competitive PayExtensive Paid Time Off and (9) added holidaysExcellent Healthcare, Dental and Vision BenefitsVehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)Cell Phone StipendCompany LaptopLong/Short Term disability coverage401(k) with company matchMaternity & Paternal LeaveAdditional add-on benefits/discounts for programs such as Pet InsuranceTuitionreimbursement and continued education programsExcellent opportunities for advancement and stable long-term career#LI-GH1Pay range for this opportunity is$22.68-$29.35.This position is eligible forbon

Created: 2026-03-07