Field Service Engineer1 Field Base/Chicago, IL

Job Description Summary Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of healthu2122 is our Purpose, and itu2019s no small feat. It takes the imagination and passion of all of usu2014from design and engineering to the manufacturing and marketing of our billions of MedTech products per yearu2014to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which youu2019ll be supported to learn, grow and become your best self. Become a maker of possible with us. BD Parata is currently seeking a Field Support Engineer in the Chicago, IL. Regional area. The Field Support Engineer will provide in depth technical and customer support of BD Paratau2019s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments. Please visit the link below for more information regarding BD Parata Pharmacy Automation products. Key Responsibilities: + Deliver exceptional customer service and problem resolution at client sites, while cultivating positive customer relations through professional handling of complaints and inquiries in a collaborative and supportive manner. + Provide expert instruction to customers on BD Parata's pharmacy automation products, including operation procedures and daily maintenance requirements, while responding to service requests within established SLA timeframes. + Collaborate effectively with regional and national service team members to identify and resolve complex technical issues, occasionally assisting the Product Implementation Team with new automation installations. + Document detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning, ensuring comprehensive record-keeping and knowledge sharing across the organization. + Demonstrate flexibility with periodic travel requirements outside the local region (including overnight stays), and availability for weekend, holiday, and occasional overtime coverage as needed to support customer needs. Minimum Requirements: + High School diploma + 3-5 years of experience in a field service role Preferred Requirements: + Demonstrate proficient knowledge of multiple Microsoft Operating Systems including Windows 2000, XP, Windows 7, Windows 10, and Windows 11, along with Microsoft Office applications to effectively support and troubleshoot software-related issues. + Possess extensive knowledge of basic computer networking, including the ability to use Windows tools to identify network/PC information, set up and configure routers and switches, and locate/edit configuration and XML files within file structures. + Understand ghosting and re-imaging processes to efficiently deploy, restore, and maintain computer systems across the organization. + Demonstrate strong mechanical aptitude with the ability to use standard hand tools for in-depth disassembly and reassembly of complex subsystems, ensuring proper hardware maintenance and repair. + Maintain proficiency with digital multi-meters and voltage/amperage testers to accurately diagnose and troubleshoot hardware-related issues and electrical components. Work Environment and Physical Demands: + This position involves working in both outside and inside environmental conditions typical of pharmacy locations during service or maintenance, requiring adaptability to various workplace settings. + The role requires significant physical activity including long-term standing, frequent walking, carrying/lifting/pushing/pulling up to 50 pounds frequently and up to 100 pounds occasionally, with the ability to stand for 10-12 hour shifts on occasion. + Work involves extensive finger dexterity for picking, pinching, typing, and grasping, often with repetitive motion, as well as comprehensive physical abilities including seeing, smelling, hearing, talking, climbing, balancing, stooping, kneeling, twisting, crouching, crawling, reaching, grasping, sitting, standing, and walking. + The position requires maneuvering through pharmacy locations with awareness of common workplace hazards, demonstrating spatial awareness and safety consciousness in a retail pharmacy environment. + Daily car travel averaging approximately four hours per day is required, with occasional shorter or longer drive times expected, and the possibility of occasional air travel, necessitating comfort with regular transportation demands. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Companyu2019s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BDu2019s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. Itu2019s also a place where we help each other be great, we do whatu2019s right, we hold each other accountable, and learn and improve every day. To learn more about BD visit Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. #earlycareer Required Skills Optional Skills . Primary Work Location USA NC - Durham - Roche Drive Additional Locations Work Shift At BD, we are strongly committed to investing in our associatesu2014their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You (. Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associatesu2019 progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles. Salary Range Information $25.30 - $39.20 USD Hourly Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Created: 2026-01-12