L3 Mac Support Specialist

L3 Mac Support Specialist Location: Boston, MA, United States Salary Range: USD 45.00u201350.00 Weekly Date Posted:Nov 21, 2025 Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, thereu2019s really only one: Zones u2013 First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: Term: 1-year contract - potential for extension Location: Boston, MA, 02116 Pay: $45-50/hr Hours: Mon u2013 Friday 8:00 am u2013 5:00 pm. On site. We are seeking a highly skilled and experienced Level 3 Mac Support Specialist to join our clientsu2019 IT team. This role is responsible for advanced troubleshooting, system administration, and technical support for macOS-based devices across the organization. You will serve as the escalation point for complex issues and play a key role in maintaining a secure, efficient, and user-friendly Apple ecosystem. What youu2019ll do as the L3 Mac Support Specialist : _The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ _This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice._ u2022 Provide expert-level support for macOS, Apple hardware (MacBook, iMac, etc.), and related peripherals. u2022 Troubleshoot and resolve escalated technical issues from Level 1 and Level 2 support teams. u2022 Manage and deploy macOS updates, patches, and security configurations using MDM tools (e.g., Jamf Pro, Kandji). u2022 Configure and maintain enterprise applications and services on Mac systems (e.g., VPN, email clients, collaboration tools). u2022 Collaborate with InfoSec to ensure compliance with security policies and encryption standards. u2022 Maintain documentation for support procedures, system configurations, and troubleshooting guides. u2022 Assist in onboarding/offboarding processes, including device provisioning and decommissioning. u2022 Participate in IT projects involving Mac infrastructure, automation, and user experience improvements. u2022 Train and mentor junior support staff on Mac-related technologies and best practices. What you will bring to the team: u2022 5+ years of experience in IT support with a focus on macOS environments. u2022 Expert knowledge of macOS Ventura and Sonoma, Apple MAC Book hardware, and native tools. u2022 Proficiency with MDM platforms (Jamf, Kandji, Mosyle) and scripting (Bash, Python, AppleScript). u2022 Familiarity with identity management (Okta, Azure AD), endpoint protection, and compliance frameworks. u2022 Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP) and VPN technologies. u2022 Excellent problem-solving, communication, and customer service skills. u2022 Apple Certified Support Professional (ACSP) or equivalent certification preferred. Preferred Qualifications u2022 Experience in a hybrid Windows/Mac enterprise environment. u2022 Knowledge of automation tools and CI/CD pipelines for Mac deployments. u2022 Familiarity with ticketing systems (ServiceNow, Jira) and remote support tools. Zones offers a comprehensive Benefits package While weu2019re committed to providing top-tier solutions, weu2019re just as committed to supporting our own team.As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. At Zones, work is more than a job u2013with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If youu2019re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Zones participates in E-Verify. E-Verify is a system that compares information from a team memberu2019s Form I-9 to federal records to confirm their eligibility to work in the United States. Apply Now

Created: 2026-01-13