Project Coordinator

Element has an opportunity for a Project Coordinator at our Fairfield, OH site. The primary function of the Project Coordinator is to maximize sales opportunities by creating a world-class first impression for customers who contact Element through the sales inquiry website forms and telephone numbers.As the first point of contact for global customers, the Project Coordinator plays a vital role in the Element sales process. The position consists of multiple responsibilities which help ensure a centralized, consistent customer experience. This includes professionally answering incoming calls and emails from internal and external customers, asking sales-minded questions to pre-qualify incoming requests, posing technical questions to further clarify customer requirements, and efficiently assigning incoming leads to the Element location most capable of providing services.Salary: $20- 25$/hr DOEUtilize phone call / email handling processes to effectively communicate your role and the Element value proposition to incoming callers / web inquiriesUse knowledge of Element’s service and location capabilities to ask inquisitive questions and gather as much technical detail on each request as possibleUtilize processes, tools, and knowledge to properly assign requests to the most appropriate laboratories and business sectors in a prompt mannerComplete customer follow-up emails and phone calls as required each dayActively utilize Dynamics CRM to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call logs are enteredMaintain ongoing relationships with the sales team and business unit headsMaintain solid and current knowledge of Element’s service offeringDocument all customer concerns, delegate to appropriate quality manager, and provide follow-up to ensure resolution of concernsAct as a resource in routing customer questions / issues and follow up to ensure customer satisfaction and keep abreast of changing customer needsAssist Tactical Marketing Manager with various other related customer support activities1 - 3 years of sales, marketing, or customer service experience, or equivalent combination of education and experienceAbility to read and interpret documents such as customer quotes/contracts, marketing materials, and customer testing specificationsAbility to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Non-English language proficiency is preferredAbility to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometryAbility to solve practical customer problems and interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule formMust have valid Driver’s License, with an acceptable driving record under Element’s policyExperience in interpreting testing procedures and requirementsProficiency in Microsoft Applications (Word, Excel)Ability to remain calm when faced with mounting pressure related to deadlines and multiple prioritiesWell-developed oral and written communication skills to meet a variety of communication needsGood interpersonal skills that foster open upward and downward communication built on mutual respectAbility to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions#LI-TK1Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 7,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)“If you need an accommodation filling out an application, or applying to a job, please email ;

Created: 2026-01-14