Senior Team Lead, Originations Title & Close

Are you eager to take command of your career and conquer exciting new challenges? ServiceLink, the unrivaled leader in the mortgage industry, is in search of a proven leader with demonstrated success and a sound knowledge base to fill the position of Sr. Team Lead, Originations Title & Close. The ideal candidate must possess a strong dedication to creating value for customers and rigorously promote our distinguished Serve First culture. If you thrive as an inspirational and motivating force behind high team performance, we encourage you to apply today. There may never be a better time to join ServiceLink, where the demand for exceptional commitment is rewarded with unlimited potential for self-directed growth.A DAY IN THE LIFEIn this role, you will…· Carry a reduced production pipeline· Serve as the primary contact within the team for all requests, issues and escalations· Conduct employee training sessions, as needed· Oversee and assist with recruiting new qualified vendors to be added into the database· Maintain professional relationships with vendors· Update county coverage area and fees, ranks, and turn times· Review performance and quality of vendors· Review and approve all time and attendance records· Escalate any employe relations concerns to direct Manager or higher for review and resolution· Work with your direct manager to facilitate the Annual Review process for your direct reports· Communicate with vendors regarding performance and quality· Assist with daily order management, as neededWHO YOU AREYou possess …· Basic Excel knowledge· Prior title or closing experience, and/or prior supervisory experience· Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements· Excellent customer service and communication skills· The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients· A penchant for excellence. You will use your strong attention to detail to maintain our quality standardsProficiency using ServiceLink operating systems and internal search enginesServe as the primary contact within the team for all requests, issues and escalationsMaintain open communication with team members and managementTake responsibility for the team’s accuracy, efficiency, timeliness, and completion of dutiesMake suggestions to assist with building and maintaining moraleIdentify and provide required training, i.e. one-on-one training, classes, and coaching for all team membersResearch and resolve escalations and discrepanciesMaintain accurate records and logsRemain knowledgeable on all client, vendor, and borrower requirementsAdhere to company policies and proceduresMaintain professional relationships with vendorsAssist vendors with using ServiceLink applications, such as EXOSMonitor vendors for overall performance and counsel, as necessaryMeet production goals and quality standards as set by managementAssist with all team member daily functions, as neededPerform all duties in a timely manner, including addressing all inquiries from clients, borrowers, agents, and internal staffPerform all other duties as assignedHigh School diploma or equivalent preferred2+ years’ prior title or closing experience, and/or prior supervisory experienceBasic Excel knowledge (VLookup, Formulas, Pivot Tables is a plus but not required)Detail oriented, efficient and organizedAbility to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirementsMust be able to work overtime if neededMust be able to multi-task

Created: 2026-01-14