Front Desk Agent

Additional Information Job Number 26001468 Job Category Rooms & Guest Services Operations Location SpringHill Suites by Marriott Devens Common Center, 27 Andrews Pkwy, Devens, Massachusetts, United States, 01434VIEW ON MAP (Suites by Marriott Devens Common Center, 27 Andrews Pkwy, Devens, Massachusetts, United States, 01434) Schedule Full Time Located Remotely? N Position Type Non-Management Expiration Date: 02/27/2026 Additional Information: This hotel is owned and operated by an independent franchisee, Jamsan Hotel Management, Inc.. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotelu2019s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. uf0b7 Process guest check-ins and room assignments following the hotelu2019s rate structures, discounts and sell/up-sell strategies. Accommodate special requests when possible. uf0b7 Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures. uf0b7 Liaison with Housekeeping and Maintenance teams to ensure all rooms are clean and furnished to accommodate guestsu2019 needs. uf0b7 Maintain good working relationships and open lines of communication with all other departments. uf0b7 Answer the telephone and transfer callers. Answer inquiries about hotel services, in-house events/amenities, directions, local attractions, etc. Assist guests with transportation arrangement needs. uf0b7 If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands. uf0b7 Manage online and telephone reservations. Take same day and future reservations. Cancel room reservations according to policies and procedures. uf0b7 Pr-register, block reservations and, fold/stuff key packets as appropriate, uf0b7 Handle and resolve guest complaints. Report all instances of guest dissatisfaction to management for follow-up. uf0b7 Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. uf0b7 Take and place wake-up calls, as needed. uf0b7 Run, distribute and file required daily reports as directed. uf0b7 On time and at work when scheduled and in proper uniform. uf0b7 Attend department meetings as scheduled. uf0b7 Consistent professional and positive attitude and actions when communicating with guests and associates. uf0b7 Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason. uf0b7 Perform special projects and other responsibilities as assigned. uf0b7 Any other duties / tasks as requested by management. POSITION ID: FDA-01 HOURS: The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. EDUCATION AND EXPERIENCE: High school education or equivalent experience. Hotel front desk and customer service familiarity with hospitality industry practices preferred. SKILLS AND ABILITIES: Ability to complete Front Desk Agent duties and process night audit in compliance with Company policies and procedures. Ability to timely compile facts/figures, identify and investigate issues and resolve Full Time 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance. 16.50 per hour _This company is an equal opportunity employer._ frnch1

Created: 2026-01-14