Director of BCM and Incident Management

The Director of Business Continuity Management (BCM) and Incident Management for GWAM Retirement Operations will lead the business continuity program and provide guidance to stakeholders in developing continuity strategies and managing crisis response at the operational level during disruptions. This role ensures uninterrupted business-as-usual (BAU) by effectively mitigating information, service, reputational, financial, and operational risks. Position Responsibilities: + Lead Operational Incident Management for BCM within GWAM Retirement Operations, ensuring effective communication to senior leadership and adherence to applicable regulatory requirements. + Facilitate and manage Business Impact Analyses (BIAs) and Business Continuity Plans (BCPs), ensuring accuracy, completeness, and timely updates to maintain operational resilience. + Develop and maintain incident management policies, procedures, and standards, aligning with best practices and organizational governance. + Collaborate with business units and functional partners to design and implement remediation plans following operational incidents. + Develop accurate records and metrics for all operational events, including actions taken, resolution timelines, and outcomes. + Manage the BCM Book of Work and project-based deliverables, ensuring timely execution and alignment with strategic priorities. + Drive continuous improvement of Incident Management and BCM practices, tools, and documentation by incorporating lessons learned and emerging risks. + Build strong relationships with cross-functional stakeholders to address issues, advocate for change, and implement strategic solutions. Required Qualifications + College or University degree in Business Administration, Technology, or BCM and Emergency Management. + Minimum 5 years of related experience with strong knowledge of incident processes, risks, and controls, or exposure to operational functions and projects that apply operational risk management methodologies. + Knowledge of regulatory requirements, including familiarity with E-21 OSFI Operational Resilience Guideline (considered an asset). + People management experience, with the ability to lead and develop teams as needed. + Strong verbal and written communication skillsu2014able to convey complex situations clearly and communicate effectively with all levels of staff and management. + Bilingualism (English and French) is an asset. If the successful candidate is in Quu00e9bec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. + Highly organized, capable of thriving in a fast-paced, multi-stakeholder environment while managing multiple priorities. + Strong critical thinking and analytical skills, demonstrating professional skepticism and sound judgment. + Flexibility to work outside standard office hours when support is required during an incident. Preferred Qualifications + Ability to synthesize complex information, identify key points, and facilitate discussions to assess strategic and tactical impacts of incident activities. + Skill in identifying and articulating risk and business impact, with the confidence to challenge the status quo when appropriate. + Ability to interpret data and assess risk levels across the business to inform decision-making. + Self-motivated and proactive, with a drive to overcome barriers and seek out information for the benefit of the business. + Strong facilitation and presentation skills, with the ability to tailor messaging for diverse audiences. _When you join our team:_ + Weu2019ll empower you to learn and grow the career you want. + Weu2019ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, weu2019ll support you in shaping the future you want to see. Acerca de Manulife y John Hancock Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera mu00e1s fu00e1cil y a vivir mejor. Para obtener mu00e1s informaciu00f3n acerca de nosotros, visite . Manulife es un empleador que ofrece igualdad de oportunidades En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retenciu00f3n de talento, el ascenso y la remuneraciu00f3n, y administramos todas nuestras pru00e1cticas y programas sin discriminaciu00f3n por motivos de raza, ascendencia, lugar de origen, color, origen u00e9tnico, ciudadanu00eda, religiu00f3n o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientaciu00f3n sexual, caracteru00edsticas genu00e9ticas, condiciu00f3n de veterano, identidad de gu00e9nero, expresiu00f3n de gu00e9nero, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajaru00e1 con los solicitantes que requieran una adaptaciu00f3n razonable durante el proceso de solicitud. Toda la informaciu00f3n que se haya compartido durante el proceso de solicitud de adaptaciu00f3n se almacenaru00e1 y utilizaru00e1 de manera congruente con las leyes y las polu00edticas de Manulife/John Hancock correspondientes. Para solicitar una adaptaciu00f3n razonable en el proceso de solicitud, envu00edenos un mensaje a . Referenced Salary Location Toronto, Ontario Modalidades de Trabajo Hu00edbrido Salary range is expected to be between $125,100.00 CAD - $175,100.00 CAD Si se estu00e1 postulando para este puesto fuera de la ubicaciu00f3n principal, pu00f3ngase en contacto con para conocer el rango salarial de su ubicaciu00f3n. El salario real variaru00e1 segu00fan las condiciones locales del mercado, la geografu00eda y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educaciu00f3n/capacitaciu00f3n. Los empleados tambiu00e9n tienen la oportunidad de participar en programas de incentivos y obtener una compensaciu00f3n de incentivos vinculada al desempeu00f1o comercial e individual. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontolu00f3gicos, de salud mental, oftalmolu00f3gicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopciu00f3n/subrogaciu00f3n y bienestar, y planes de asistencia al empleado/familiar. Tambiu00e9n ofrecemos a los empleados admisibles varios planes de ahorro para la jubilaciu00f3n (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educaciu00f3n financiera. Nuestro generoso programa de tiempo libre remunerado en Canadu00e1 incluye feriados, vacaciones, du00edas personales y du00edas por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se estu00e1 postulando para este puesto en los EE. UU., pu00f3ngase en contacto con para obtener mu00e1s informaciu00f3n sobre las disposiciones relativas al tiempo libre remunerado especu00edficas de EE. UU.

Created: 2026-01-14