Customer Service Representative - Commercial HVAC Sales

About Us We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems. Job Summary The Customer Service Representative will follow up on existing accounts and customer service calls. This position ensures our customers know their business is appreciated and that their needs and concerns are our upmost priority. This will be measured by retaining a greater percentage of our customer base, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value. Essential Duties & Responsibilities u2022 Gain insight into our service performance u2022 Document, with accuracy, customer responses and your impressions from these visits u2022 Perform site surveys and other types of checks to ensure our quality u2022 Present new technology and enhanced PM services when given the chance u2022 Report all findings, customer opinions, pictures, and results to company leadership u2022 Monitor all maintenance data to proactively respond to situations before the customer calls us u2022 Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team. u2022 Perform other duties as assigned. Qualifications u2022 Bacheloru2019s degree is preferred u2022 2+ years Customer Service experience required. u2022 Advanced MS Word, Excel, Outlook, and PowerPoint skills u2022 Mechanical aptitude is preferred u2022 Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor. u2022 The ability to solve problems and act with appropriate urgency u2022 Must have a valid driveru2019s license. #Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Notice to Prospective Employees Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here (. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORu2019s normal application process u2013 it is probably fraudulent. Geographic Disclosure Compensation Range: $26 - $29 per hour Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program. Email a Friend Email a Friend Job Locations _US-CA-Fresno_ ID _2026-47556_ Company _Mesa Energy Systems, Inc._ Category _Marketing/Sales_ Position Type _Full-Time_ Location Type _Onsite_ Posted Date _9 hours ago_ _(1/12/2026 4:40 PM)_

Created: 2026-01-14