Plumbing Dispatcher

Parker & Sons is currently seeking a Plumbing Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our dispatchers are responsible for scheduling and dispatching home services repair, installation and maintenance technicians to specified customer locations for service and repair.Keeping you comfortable with expert heating, cooling, plumbing and electrical service Since 1974. Parker & Sons has been serving homeowners and businesses for over 50 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Serving Maricopa, Pinal, and Gila Counties, Parker & Sons continues after all these years to maintain an A+ rating with the Better Business Bureau and even won the BBB Torch Award For Ethics (Twice!)Schedule: 8a-5p or 9a-6p. At least one weekend day preferredMust have a Minimum 1 years of dispatching experience in HVAC, Electric, Plumbing, or a related trades industry, Candidates with no trades dispatch experience will not be considered. What's in it For Me?Market Value Compensation at $22-$24.00/hr (DOE)Robust PTO PlanHealth, Vision and Dental plans for you and your family to choose from401K Retirement Plan with company matchLife Insurance, Short-Term and Long-Term DisabilitySpecial Program Options: FSA, EPA, Legal Services, and Identity TheftContinuous Training for your Professional DevelopmentWorking in a dynamic, collaborative, and fun environmentCoached and supported career growthWhat Will I Do?Schedule and monitor daily technician scheduleDispatch work orders to field technicians according to priority and locationReceive and record completed work orders from the field techniciansContact customers to confirm next-day appointmentsCommunicate with field personnel via OutlookHandle paperwork for assigned departments and techniciansMaintain accurate technician databaseCoordinate parts scheduling Coordinate warranty installations with other divisions.Answer general questions regarding rebates, system operations, warranties, etc. from customersDo I have What it Takes?High School Diploma or GED preferredMinimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or a related industryBasic computer proficiency, particularly with Microsoft applicationsExperience with Service Titan is a plusMust be able to work evenings and weekendsWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.

Created: 2026-01-15