AI Operations Observability Engineer

Meet the Team The DevOps team within Ciscou2019s newly formed AI Software and Platform group designs and operates the infrastructure that powers Ciscou2019s exciting array of AI powered offerings, such as AI Defense, AI Canvas, and AI Assistants. Within the DevOps team, our Cloud Platform and Observability group provides all the necessary insights to power our services with metrics, traces, and logs, ensuring our services are observable and that the key metrics and workflows are fully monitored. Your Impact Weu2019re looking for an expert in observability to define the vision for our platform and see it implemented by partnering with all parts of the AI Software and Platform group, delivering technical solutions, and improving on what great looks like. + Deliver 100% coverage of distributed tracing in partnership with the software development teams, ensuring that all services are instrumented in the most optimal way. + Own a set of libraries, process documents, and design patterns that enable rapid adoption of OpenTelemetry within our Go and Python applications. + Drive best practices across all aspects of the platform, including cardinality management, logging standards, and ensuring whatu2019s most useful is monitored. + Operate the Observability platform components, such as our Splunk Platform and Splunk Observability offerings, OTEL collectors, and other telemetry pipelines. + Drive an agentic observability outcome, where agents are able to create insights around the health of our observability and deliver distilled information even more rapidly than traditional dashboards and alerts. Minimum Qualifications + Bachelors +7 years working in a platform services or DevOps role, with specific ownership of observability + Expertise in Splunk Cloud and Splunk Observability. Youu2019ve used Splunk Cloud for logging and Splunk Observability for metrics and traces. + Understanding of distributed tracing concepts and implementation. You know that good tracing starts with ensuring all services are instrumented, but also know that thereu2019s a balance to tracing everything. + Hands-on coding with Python and/or Golang. While the job wonu2019t be writing code all day, there are libraries, implementations, and other code to be written to make our platform robust. + Passionate about AI-assisted development. Youu2019ll be using a wide array of AI assistants, coding tools, and agentic approaches to developing and maintain the platform, so come ready to multiply your outcomes with these tools. Preferred Qualifications + Driven large scale (100+ microservices) distributed tracing initiatives across an organization + Experience with using AI Agents to continually refine observability outcomes + Understanding of LLM Observability, particularly OpenAI, Bedrock, and other major providers + Deep understanding of AWS and its various services Why Cisco? At Cisco, weu2019re revolutionizing how data and infrastructure connect and protect organizations in the AI era u2013 and beyond. Weu2019ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and youu2019ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $199,700.00 to $254,600.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Ciscou2019s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Ciscou2019s policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employeeu2019s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Ciscou2019s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Ciscou2019s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $199,700.00 - $292,800.00 Non-Metro New York state & Washington state: $174,500.00 - $260,500.00 For quota-based sales roles on Ciscou2019s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Created: 2026-01-15