Patient Relations Rep - UPMC Washington

_Join our team as a Patient Relations Representative and make a meaningful impact by serving as a trusted resource for patients and families. In this role, you will help address concerns, resolve issues, and ensure a positive experience throughout the healthcare journey._ Responsibilities: + _This position will partner with key leaders, executives, and UPMC legal to resolve all complaints and grievances._ + Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution. + Assist volunteer activities associated with Patient Representative Function. + Participate on committees related to family-centered care or service excellence. + Accurately document and report accounts of problems and activities on behalf of patients/families + Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their health care experience. + Carry out requirements of complaint management policy and procedure. Schedule & Work Location: Monday-Friday, primarily 8AM-4PM. This is a Full-Time _in person_ role that will work mainly at UPMC Washington & be required to travel to UPMC Greene about 25% of the time. + Bachelor's degree in a Service or Healthcare related field required. + 3 years of patient advocacy or customer service experience required. + Knowledge of health care and hospital systems, personnel and organizational areas of responsibility required. + Excellent oral and written communication skills. + Knowledge and ability to interpret patient rights and DOH grievance and patient safety reporting guidelines. + Excellent customer service skills.Licensure, Certifications, and Clearances: + Act 33 with renewal + Act 34 with renewal + Act 73 FBI Clearance with renewal + Act 31 Child Abuse Reporting with renewalUPMC is an Equal Opportunity Employer/Disability/Veteran

Created: 2026-01-15