Manager, Customer Success u2013 Sage Intacct ...

Manager, Customer Success u2013 Sage Intacct Accountants Program (SIAP) Job Description: The Sage Intacct Accountants Program (SIAP) is a strategic partnership between Sage Intacct (an AICPA company) that enables accounting firms to build scalable, technology-enabled outsourced accounting and advisory practices. The Manager, Customer Success is a strategic role responsible for driving the success of the Sage Intacct Accountants Program (SIAP) through the leadership and execution of the Customer Success Manager (CSM) team. In this role, you will architect and operationalize a customer success strategy that enables accounting and advisory firms to scale their practices, deliver exceptional client outcomes, and achieve sustained revenue growth. You will translate Sage Intacctu2019s strategic goals into actionable partner engagement frameworks, ensuring consistent execution across the CSM team. They will serve as a cross-functional connector, aligning sales, services, enablement, and product teams to deliver a unified partner experience that drives adoption, satisfaction, and commercial impact. Key Responsibilities: Strategic Leadership & Execution u2022 Define and lead the SIAP Customer Success strategy, translating business objectives into scalable engagement models and measurable outcomes. u2022 Lead, coach, and develop the PSM team to ensure consistent execution, partner advocacy, and delivery excellence. u2022 Establish KPIs and performance metrics to monitor partner health, team effectiveness, and will impact partner adoption, satisfaction and renewal rates. Partner Lifecycle Management u2022 Oversee the full partner lifecycleu2014from onboarding and enablement to growth and retentionu2014ensuring partners are equipped to deliver high-value services. u2022 Drive continuous improvement in partner delivery standards, certification adherence, and client satisfaction. u2022 Champion strategic initiatives that enhance partner capabilities and accelerate Sage Intacct adoption. Revenue & Growth Alignment u2022 Collaborate with sales and channel leadership to align customer success efforts with revenue targets, renewal strategies, and expansion opportunities. u2022 Guide the PSM team in identifying and activating growth levers across the partner ecosystem. u2022 Monitor pipeline health and resource allocation to support scalable growth. Cross-Functional Collaboration u2022 Act as a strategic liaison between SIAP and internal teams (services, enablement, product, marketing) to ensure cohesive partner support. u2022 Influence product and service roadmaps through partner and client feedback. u2022 Represent SIAP at executive-level partner engagements, industry events, and strategic planning sessions. Qualifications & Experience u2022 8+ years of experience in partner/channel leadership, customer success, or strategic program management in SaaS or professional services. u2022 Proven success in leading teams and driving outcomes through indirect channels. u2022 Deep understanding of accounting and advisory firm business models. u2022 Strong strategic thinking, operational execution, and stakeholder management skills. u2022 Experience building scalable frameworks and managing cross-functional initiatives. u2022 Excellent communication and executive presence. u2022 Willingness to travel up to 30%. Perks? We have plenty. - Competitive salaries that landed us top 5% of similar sized companies (according to Comparably) - Comprehensive health, dental and vision coverage - 401(k) retirement match (100% matching up to 4%) - 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday) - 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date - 5 days paid yearly to volunteer (through Sage Foundation) - $5,250 tuition reimbursement per calendar year starting 6 months after hire date - Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually) - Library of on demand career development options and ongoing training offerings Dig deeper about who we are: - Who is Sage: - Life at Sage: - Our Values & Behaviors: - How we make a difference: - Sage Business Cloud - SaaS for Every Business: Function: Sales Country: United States Office Location: Atlanta Work Place type: Hybrid Advert Working at Sage means youu2019re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:/en-us/company/careers/working-at-sage/ Watch a video about our culture:/watch?v=h1-vs3zIpnc We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out . Learn more about DEI at Sage:/en-us/company/careers/diversity-equity-and-inclusion/ Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.

Created: 2026-01-15