POB Attendant Lead

Job Description Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Outpatient Transport Services Work Type: Full Time (Total FTE between 0.9 and 1.0) Shift: Shift 1 Work Schedule: 8 Hr (6:00:00 AM - 2:30:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page ( Pay Range: $16.48 - $25.96 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rushu2019s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: The Lead POB Attendant is responsible for providing a welcoming, high quality and supportive hospital service for patients, families, visitors and staff. The position is responsible for greeting and responding to the needs of all customers by providing information, high quality service and support in a timely manner. Individuals in this position are expected to be have in a positive and enthusiastic manner as they are often the first contact patients and visitors will have with Rush. In all interactions, the Lead POB Attendant will be mindful of the institutional values of motivation, collaboration, accountability, respect and excellence, and will exemplify the Rush mission, vision, and values and act in accordance with Rush policies and procedures. Other information: Required Job Qualifications: u2022 High School graduate or GED. u2022 Two years of customer service experience. u2022 Candidates with an equivalent combination education, training and experience where the required knowledge, skills and abilities have been acquired will be considered. Requires knowledge of proper radio etiquette. u2022 Excellent customer service and interpersonal communications skills. u2022 Strong organizational skills and multi-tasking skills. u2022 Good computer skills. u2022 Must be able to maintain a pleasant demeanor and professional appearance. u2022 Ability to set appropriate priorities in a dynamic environment. u2022 Demonstrated ability in the properly use of a phone, pager and two-way radio. u2022 Understands and applies knowledge of patient transport concepts, infection control practices, and proper body mechanics. u2022 Must have the ability to lead other Attendants and gain their request. u2022 Must have the ability and skills needed to carry out the required data entry duties. Preferred Job Qualifications: u2022 Work experience in a leadership role. u2022 Proficient bi-lingual skills a plus. Physical Demands: u2022 Must be able to lift 50lbs. and walk. Responsibilities: u2022 Ensures that transport tasks are being assigned to an available Attendant in a timely manner. Ensures accurate and timely transport of patients. u2022 Takes phone requests for POB patient transport and enters all information on the tracking logs. u2022 Monitors the transporter assignments to ensure timeliness of transports. u2022 Ensures that work load is distributed evenly and monitors meal/breaks for POB Attendants. u2022 Responds to informational and complaint calls from customers. Informing customers of estimated time of arrival (ETA), delays, cancellations and unforeseen circumstances u2022 Monitor POB Attendantsu2019 radio etiquette and proper usage, clearing all calls immediately after transports are completed. Responsible for the timely opening and closing of the dispatch/base area. u2022 Monitor all POB Attendants to ensure that curbside services are provided to patients and visitors. u2022 Assists in problem solving to facilitate patient/user satisfaction; communicates patient related issues to appropriate personnel; recommends and participates in the solution of on-going problems or trends. u2022 Provide transport service to non-ambulatory outpatient visitors of the Medical Center when not assigned to Guest Relations desk. u2022 Report all unusual occurrences to supervisor and all security issues to Rush security and supervisor. Report building issues (such as any damage to the facility) to Medical Center Engineering working together with staff and supervisor to solve problems using teamwork and professional demeanor. u2022 Assists management in providing departmental training to all new POB Attendant hires. u2022 Appropriately responds to Emergency Codes and Actions per Hospitals Emergency Preparedness Plan. u2022 Assists with clean-up of lobby area as appropriate. u2022 Additional duties and projects as assigned. Performance Standards: u2022 Provides a welcoming, high-quality collaborative customer experience. u2022 Reports daily issues and/or interacts with management in a professional manner. u2022 Keeps manager informed of activities, needs and/or concerns. u2022 Demonstrates tact and diplomacy under stressful circumstances. u2022 Consistently displays a friendly manner to patients and employees. u2022 Greet all staff and visitors with a smile. u2022 Maintain an awareness of what is going on in the Medical Center. u2022 Develops and promotes positive effective customer service relations with patients, patient family members, visitors and staff. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Position POB Attendant Lead Location US:IL:Chicago Req ID 23976

Created: 2026-01-15