Accounts Receivable Commercial Collections Specialist -...

This job was posted by : For moreinformation, please see: people's lives and love what you do Cochlear is the mostrecognized brand in hearing health care.Accounts Receivable Commercial Collections Specialist- Application deadline: January 25th, 2026Change people's lives and love what you do Cochlear is the mostrecognized brand in hearing health care.About the roleIn order to help Cochlear continue to grow and service our customers, weare recruiting for Collections Specialist - Commercial in our Americasheadquarters location in Lone Tree, Colorado. This role offers a remotework environment for those outside of the state of Colorado and variedhybrid work models for those inside the state of Colorado.To be successful in this role, you'll demonstrate leadership qualitiesand have a comprehensive understanding of the Accounts Receivableorder-to-cash cycle. You will take full ownership of an assignedportfolio valued between $4M and $12M, ensuring timely review,follow-up, and collection of outstanding business receivables.You'll collaborate closely with the finance, reimbursement, customerservice, and sales teams to maintain accurate records and resolvepast-due balances. Intermediate Excel skills are required, andexperience with SAP and Oracle is a plus, but not required.Key Responsibilities- Contact customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment in full, payment arrangements and payment terms.- Pro-actively manage credit limit by communicating potential credit limit issues to customers- Collect on all outstanding receivables on assigned accounts.- Regular reporting of AR Aging and Credit and Collection efforts and issues to business owners and upper management- Escalate and recommend an account for watch or hold to upper management on future orders when there is cause for loss of financial exposure.- Timely follow-up and information gathering so that collection is made on all outstanding receivables on assigned accounts.- Review and recommend write off (adjustments) of accounts.- Issue refunds with appropriate documentation.Key RequirementsTo add value to Cochlear in this role you'll be able to meet anddemonstrate the following knowledge, skills and abilities in yourapplication and at interview:- Bachelor's degree in Business Administration, Accounting, Finance, or equivalent experience.- Must have 2-3 years of experience in commercial collections with solid knowledge of collection processes.- Must have strong written, verbal, active listening, and phone communication skills, with the ability to communicate professionally and effectively.- Computer literate with proficiency in Microsoft Office; SAP and Oracle knowledge is a plus.- Must have the ability to work independently with minimal supervision and take initiative when needed.- Ability to work under pressure, meet daily productivity and quality standards, and maintain a positive attitude in a team environment.- Ability to negotiate effectively using complete and accurate information to achieve optimal arrangements.- Ability to take a lead role in assisting others and collaborate within a team setting.- Knowledge of metrics and reporting to support performance tracking and decision-making.Total RewardsIn addition to the opportunity to develop your knowledge and growprofessionally, we offer competitive wages and benefits.- Pay Range in the United States: $26.44 - $28.85 based upon experience, as well as an annual bonus opportunity of 5% of base salary. Exact compensation may vary based on skills, experience, and location.- Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.Who are we?Human needs have always been our inspiration, ever since ProfessorGraeme Clark set out to create the first multi-channel cochlear implantbecause he saw his father struggle with hearing loss. We always startwith people in mind - thinking about their needs.For this reason, our products, services and support will continue toevolve and improve. We are by our customers' side through the entirehearing journey, so they can experience a life full of hearing. Ouremployees tell us that the number one reason they enjoy working forCochlear is the opportunity to make a difference to people's lives andworking in an organization where they can be part of bringing themission to life each day.Learn more about what our employees are saying about working atCochlear:What makes Cochlear a great place to work?How has Cochlear's culture and values impacted you?Physical & Menta

Created: 2026-01-15