Reconciliation Lead

Reconciliation Lead The Lead Reconciliation Analyst leads the team that provides reconciliation services to FDS Amplicare customers and oversees the customer relationship and communication. This position is expected to maintain an in-depth understanding of the customeru2019s needs and their business to provide them with the best use of the FDS Amplicare reconciliation application. Please note that the hourly rate for this position is $17 and it is an onsite position. These are all non-negotiable. Responsibilities u00b7 Own the customer relationship and communication during the onboarding process including welcome correspondence, follow-up training, assistance with completion of required documentation to establish third-party payer data transmittal. u00b7 Communicate necessary customer actions, including deposit verifications, write-off approvals, and completion of necessary forms and documentation. u00b7 Communicate any issues that may arise, including claims disputes. u00b7 Oversee development and communication of customer reports. u00b7 Partner with Onboarding team to establish electronic receipt of 835 forms from third-party payers. u00b7 Provide analysis of reconciliation data and trends; assist customers in the design of necessary accounting protocols for submission of payment and claims posting activities. u00b7 Quickly and accurately answer customer questions; route incoming calls to appropriate parties. u00b7 Resolve customer complaints if possible or escalate to management. u00b7 Keep cases updated in NetSuite in a timely manner. u00b7 Utilize webinars to educate and train customers on reconciliation application and available reports. u00b7 Complete Unposted Claims Report on a quarterly basis for assigned stores. u00b7 Perform root cause analysis on reoccurring issues; perform claims research. u00b7 Maintain absolute confidentiality and compliance with HIPAA guidelines for corporate and customer information. u00b7 Track and escalate technical issues. u00b7 Maintain satisfactory attendance in accordance with policy. u00b7 Other duties as assigned. Required Knowledge and Skills u00b7 Proficiency in general office automation including operation of Sfax application, copy machines and multi-line phone systems. u00b7 Ability to understand and apply standard operating procedures. u00b7 Ability to coach staff and customers on best practices (technical and business process). u00b7 Ability to skillfully gather and analyze information. u00b7 Strong basic mathematical skills. u00b7 Minimum typing speed of thirty-five (35) words per minute u00b7 Ability to establish/maintain cooperative working relationships with staff and customers. u00b7 Exceptional written and verbal communication skills. u00b7 Self-starter, capable of working with minimal supervision. u00b7 Ability to identify and resolve problems in a timely manner. u00b7 Excellent organizational skills. u00b7 Prioritize and plan work activities; use time efficiently. u00b7 Treat people with respect; uphold organizational values. u00b7 Ability to manage people through influence. u00b7 Ability to manage stressful situations such as manage difficult or emotional customer situations; respond promptly to customer or team needs u00b7 Excellent attendance, punctuality and attention to details required Basic Qualifications u00b7 High School Diploma or GED. u00b7 1-2 yearsu2019 experience in professional customer service environment u00b7 Intermediate knowledge of MS Word and Excel u00b7 Knowledge/experience with cloud-based webinar applications (e.g. ZOOM) u00b7 Solid typing skills (i.e. 35 wpm) u00b7 Bi-lingual, Fluent in both English and Spanish Preferred Qualifications u00b7 Associate or Bachelor Degree u00b7 Pharmacy industry knowledge a plus u00b7 Management of direct or in-direct reports a plus u00b7 Experience in billing or reconciliation a plus u00b7 Ten key by touch Work Conditions The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + In-Office in Fort Worth, TX + While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. + The employee frequently is required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. + Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Created: 2026-01-15