Donor Eligibility Coordinator II

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. _By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?_ Join usu2014Where your Career is a Force for Good Job Description: Joining The American Red Cross is like nothing else u2013 itu2019s as much something you feel as something you do. You become a vital part of the worldu2019s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, youu2019ll have mentors who empower your growth along a purposeful career path. You align your lifeu2019s work with an ongoing mission thatu2019s bigger than all of us. As you care for others, youu2019re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good We are seeking a Donor Eligibility Coordinator II. for our _Charlotte, NC Office located at: 13500 South Point Blvd, Ste L., Charlotte, NC 28273_ _Shift Information: First Shift,_ _Tuesday - Friday 10:00 AM - 6 :30 PM & Saturday 9:30 AM - 6:00 PM_ _Hourly rate: $16.11 an hour + Shift Differential (+$1.75 after 3pm, +$2.75 on weekends)_ _Responsibilities_ 1. Respond to and manage routine telephone and email inquiries from blood donors, telerecruitment staff and regional blood collections staff regarding donor eligibility and concerns, in line with organization procedures. 2. Maintain records and ensure donor confidentiality. 3. Escalate complex inquiries. 4. Provide on-the-job training and support to new hire staff. 5. May assist with donor investigations. 6. May assist with donor deferral entry into ARC database. _Scope_ Full knowledge of job. Substantial acquaintance with and understanding of general aspects of the job. Contact within department and occasionally outside of organization. Has continuous contact with blood donors and field staff and occasional contact with hospital customers. _Qualifications_ Education: High School or equivalent required. Associateu2019s degree in science or health care field is preferred. Experience: 3 years of related customer service experience preferred. Prior medical terminology and medical background experience is preferred. Management Experience: N/A Skills & Abilities: Ability to work on a team. The ability to read, write and verbally communicate at the high school to college level is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required. Travel: N/A _Bilingual is helpful_ _Combination of candidateu2019s education and general experience satisfies requirements so long as the total years equate to descriptionu2019s minimum education and general experience years combined (Management experience cannot be substituted)._ _Physical Requirements_ The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time. _BENEFITS FOR YOU:_ We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. + Medical, Dental Vision plans + Health Spending Accounts & Flexible Spending Accounts + PTO: Starting at 15 days a year; based on FLSA status and tenure + Holidays: 11 paid holidays comprised of six core holidays and five floating holidays + 401K with up to a 6% match + Paid Family Leave + Employee Assistance + Disability and Insurance: Short + Long Term + Service Awards and recognition _DISCLAIMER:_ _The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified._ _Apply now Joining our team will provide you with the opportunity to_ _make your career a force for good_ _The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._ u200b _Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws._ AmeriCorps, the federal agency that brings people together through service, and its partners u2014 the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance u2014 launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS ( partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit /volunteertoday ( to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights (

Created: 2026-01-15