Coffee Trainer (Philadelphia, PA)

The Market Coffee Trainer is responsible for educating and instilling the values of deliciousness and beverage integrity in our baristas and top-tier wholesale accounts. They serve as a communal ambassador for La Colombe coffee products and are actively involved in the La Colombe culture and community.u00a0 u00a0 The Market Coffee Trainer works collaboratively with La Colombe Cafu00e9 Teamsu00a0to ensureu00a0consistent beverage quality, exceptional customer experience, and operational excellence across all markets. This role is also responsible for providingu00a0great customer service to both internal and external customers, acting as a trusted partner and resource across teams and accounts.u00a0u00a0 u00a0 In addition to technical coffee education, the Market Coffee Trainer supports and reinforces the cafu00e9u2019s mission and values, using education as a tool to drive memorable guest experiences and positive business results. Through hands-on training, coaching, and engagement, the trainer helps strengthen brand standards, elevate performance, and foster a culture of hospitality, collaboration, and continuous improvement.u00a0Market Coffee Trainers work as a function of the Operational Excellence team,u00a0owning andu00a0assistingu00a0in the creation of resources, policies, and procedures within all aspects of the cafeu00a0operations.u00a0u00a0 u00a0 Responsibilitiesu00a0 Deliveru00a0hands-on, in-person training and coachingu00a0to baristas and top-tier wholesale accounts, reinforcing La Colombe standards ofu00a0deliciousness, beverage integrity, and craft excellence.u00a0 Lead practical, on-the-bar education including drink preparation, calibration, workflow, and service techniques.u00a0 Serve as au00a0communal ambassadoru00a0for La Colombe coffee products, culture, and community in both cafu00e9 and wholesale environments.u00a0 Worku00a0side-by-side with Cafu00e9 Managers and Baristasu00a0in the region to ensure consistent beverage quality and exceptional customer experience across all markets.u00a0 Coordinate with District & National Leadership on market level priorities.u00a0u00a0 Provideu00a0excellent customer serviceu00a0to internal teams and external partners through responsive support, relationship-building, and on-site engagement.u00a0 Support and reinforce theu00a0cafu00e9 mission and valuesu00a0through hands-on education that drives memorable guest experiences and strong business results.u00a0 Activelyu00a0participateu00a0in daily cafu00e9 operations when needed to model best practices, hospitality standards, and operational excellence.u00a0 Ensure regularly cadenced Quality Control checks are both in place, and where necessary, steps to improve / rectify are included.u00a0u00a0 Observe performance in real-time,u00a0identifyu00a0skill gaps, and deliver immediate, actionable feedback and follow-up coaching.u00a0 Collaborate with leadership to continuously improve training programs, tools, and execution.u00a0 Routinelyu00a0attends meetings with local leadership to ensure collaboration on operational rollouts.u00a0u00a0 Uphold and promote brand standards, hospitality expectations, and operational best practicesu00a0at all times, being an exemplar of all practices.u00a0 Support market level operations initiatives (events, public trainings, shoulder-to-shoulder work)u00a0 u00a0 PEOPLE & CULTURE Communicate proactively, professionally, and positively with the team and guests. Train baristas to lead the industry in standards of drink preparation, customer service, consistency, cleanliness, and efficiency. Collaborate and coordinate with cafe leadership, other training team members as well as the wholesale team to assure efficientu00a0use of the designated training lab or training areas.u00a0Identifyu00a0and escalate any potential issues relating to our baristas either to Cafe Management or Human Resources. Serve as an inspirational leader figureu00a0tou00a0our cafe teams.u00a0 RETAIL OPERATIONS Assist in menu item launches as well as the opening of new cafes in the market. Spend time onu00a0baru00a0with team members as needed/instructed. Utilize La Colombe protocolsu00a0inu00a0training, follow-ups, and cafe visits. Work closely with theu00a0District Manager, Cafe Managers, and the National Manager of Training to promote La Colombe coffees within our retail locations. Carry out audits on all aspects of drink preparation and customer service at La Colombe Cafes. Collaborate with the technical department to achieve quality control from a technical perspective (calibration, water quality, TDS measurements, etc.) Collect and catalog data, reviewu00a0trendsu00a0and report to ensure proper/consistent brewing across the market.u00a0 EDUCATION Inspires and educates our barista population through our core coffee curriculum which guides baristas through the history of coffee and La Colombeu2019s role therein. Proficient in coffee knowledge, brewing, and machine maintenance. Consistently seekingu00a0to develop those skills and share new and efficient practices. Sharing knowledge and feedback with baristas and managers while on bar during quality control checks. Ensure all baristas have completed trainingu00a0in accordance withu00a0our Training Program and thatu00a0feedback is captured inu00a0a timelyu00a0fashion. Scheduling cuppings, training, and other events open to the public. Encourage and promote electiveu00a0education.u00a0 PROGRAMu00a0DEVELOPMENT Attend weekly, monthly, and quarterly meetings. Maintain regular and open dialogue regarding the program with the National Manager of Training. Provide regular feedback on how to enhance and improve the program. Participate in yearly revisionsu00a0to the training guides. Regularlyu00a0assistu00a0in the identification and personal development of Baristas, Supervisors, and Cafe Managers. Represent La Colombe in a professional way at industry events and conferences.u00a0 u00a0 Requirements:u00a0 u2022u00a0Excellent communication skills, both written and verbal.u00a0 u2022u00a0Proven experience in management or leadership roles is highly desirable.u00a0 u2022u00a0A genuine passion for coffee and delivering exceptional hospitality.u00a0 u2022u00a0Some travelu00a0required.u00a0 u2022u00a0Minimum of 4 years of hands-on experience in the coffee industry.u00a0 u00a0 About Usu00a0 Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 byHamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers u2013 Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at cafu00e9s nationwide, as well as Ready to Drink (RTD) coffee beverages at retail. In 2025, Chobani acquired Daily Harvest, a modern brand offering consumers nutritious, delicious and convenient ready-to-make meals. u00a0Chobani uses food as a force for good in the world u2013 putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond. Chobani manufactures its products inNew York,Idaho,MichiganandAustralia, and its products are available throughoutNorth Americaand distributed inAustraliaand other select markets. For more information, please visitu00a0or follow us on Facebook, Twitter, Instagram and LinkedIn. u00a0 Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws. u00a0 The salary range for this full-time position is $51,000.00u00a0-u00a0$96,000.00, + bonus + equity + benefits. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.u00a0 u00a0 Chobani provides a comprehensive benefits package, including medical, dental, vision coverage, disability insurance, health savings account, flexible spending accounts, and tuition reimbursement. To help save for the future, all employees are eligible for a 401k match of 100% on up to 5% of eligible pay. To support growing families, we provide fertility and childcare assistance, and 12 weeks of parental leave at full pay after six months of continuous employment. In addition, we provide wellness resources which include an employee assistance program, fitness discounts, a wellness reimbursement, on-site gym access (certain locations) and a monthly wellness newsletter to connect you with resources and timely information. We offer up to 60 hours accrued PTO (which includes vacation and personal time off) u00a0and up to 60 hours accrued of FTO (which includes sick time).

Created: 2026-01-16