Client Service Analyst

Client Service AnalystSVC HS Information Technology - Pennsylvania-Pittsburgh - (26000153)u00a0Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and platform that supports education, research, and clinical activities. The team can enable the delivery of IT services to meet the goals of the Health Sciences, simplify the environment, and enhance services overall. High level first contact for support tickets. Installation, upgrading, and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel. Provide support for smart phone technology, integration, and maintenance with desktop software. Ongoing knowledge of hardware and software necessary for maximum user up time. Timely responses to help requests are crucial for maximum user up time and requires high level of customer service. Ability to interact and communicate with broad range of staff and faculty, including training and answering questions. Documentation of help requests electronic request tracking and user instructions kept up to date on a monthly basis.This role involves rotating between different pods across various locations that support the Health Sciences schools. You may be reassigned to a different pod or location as business needs evolve. There will also be varying schedules depending on business needs.u00a0Job SummaryDiagnose and resolves moderately complex computing issues and provides advanced technical support. Configures end user devices. Assists junior staff.Essential FunctionsHigh level first contact for support tickets. Installation, upgrading and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel.Physical EffortManual dexterity to manipulate hardware, ability to move equipment, communicate with users, and walk to various campus locations. Must be able to lift and transport computer equipment weighing up to 30 pounds to various campus locations.Assignment Category:u00a0Full-time regularJob Classification:u00a0Staff.End User Computing Analyst IIJob Family:u00a0Information TechnologyJob Sub Family:u00a0End User SupportCampus:u00a0PittsburghMinimum Education Level Required:u00a0Associate's DegreeMinimum Years of Experience Required:u00a03Will this position accept substitution in lieu of education or experience:u00a0Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.Work Schedule:u00a0Monday through Friday 8:30am - 5pmWork Arrangement:u00a0On-Campus: Teams that work on campus, in an office, or in a lab.Hiring Range:u00a0TBD Based Upon QualificationsRelocation_Offered:u00a0NoVisa Sponsorship Provided:u00a0NoBackground Check:u00a0For position finalists, employment with the University will require successful completion of a background checkChild Protection Clearances:u00a0Not ApplicableRequired Documents:u00a0ResumeOptional Documents:u00a0Not ApplicablePI281381673

Created: 2026-01-16