Hotel Front Office Manager

Description Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team We are currently seeking experienced and driven candidates just like you to serve as a Front Office Operations Manager. You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today u2013 weu2019re waiting to hear from you Job Responsibilities As a Front Office Operations Manager, you will directly supervise associates in the Front Office and Bistro Departments and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.Your specific duties in this role will include:u2022 Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures.u2022 Ensure proper cash and key control procedures are followed.u2022 Answer inquiries pertaining to hotel policies and services.u2022 Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.u2022 Perform Front Desk and Bistro duties as needed.u2022 Ensure food quality and service standards are being maintained for Bistro and meeting room functions.u2022 Ensure food sanitation and proper food handling standards are being followed.u2022 Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge.u2022 Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.u2022 Ensure all brand standards and initiatives are implemented and followed.u2022 Perform a variety of administrative tasks including forecasting room occupancy, maintaining department budget, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions.u2022 Maintain up to date records and files.u2022 Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.u2022 Ensure the cleanliness of the Front office, lobby and surrounding areas.u2022 Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies. Job Requirements We are looking for a self-motivated Front Office Operations Manager with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills. Specific qualifications for the role include: u2022 1 to 3 years related experience in guest services, front desk or related professional areau2022 Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.u2022 Proven customer service and staff management skillsu2022 Ability to work as part of a team and complete tasks individuallyu2022 Solid organizational, time-management and prioritization skillsu2022 Maintain a valid Driveru2019s License from the state which you reside with no major violations Benefits As a Front Office Operations Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. Itu2019s the kind of company where many of our associates come for a job, but stay for a careeru2014the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves. Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location. u2022 Compensation: $18.00 per hour and up based on experience (plus overtime with bonus potential) u2022 Comprehensive benefit packages for full-time positionsu2022 Hotel room discounts at our locations around the globeu2022 Discounts on food and beveragesu2022 Professional development and advancement opportunities Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

Created: 2026-01-16