Operations Supervisor

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.u2014all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit . Our Human Services team helps state and municipal human services and economic development agencies keep their promisesu2014responsibly and sustainablyu2014to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. Services: + Program Consulting + Finance Consulting and Billing Services + Applied Technology + Outsourcing and Operations + Strategy + Project and Grants Management + Assessments and Feasibility Studies Duties & Responsibilities u2022 Lead client facing activities including client meetings, project management of project deliverables and maintain excellent client satisfaction. u2022 Manage Social Security Eligibility and Benefits Management Team Leads, including direct supervision of individuals and overall leadership of team activities and outcomes. u2022 Responsible for internal project management activities including tracking and completion of internal deliverables. u2022 Ensure that new hires receive robust, well planned and effective new hire training. u2022 Ensure teamu2019s compliance with federal and state laws, regulations, and policies. u2022 Monitor performance measurements for team activities to help ensure that team meets all performance and contractual responsibilities u2022 Use critical thinking and data analysis tools (e.g., Excel, Power BI) to respond to client and PCG management requests. u2022 Proactively pursue continuous improvement to increase compliance, value, accuracy, and efficiency of the teamu2019s work. u2022 Maintain and update Standard Operating Procedures and training materials for team functions. u2022 Develop and maintain a robust quality assurance process for all activities, data and reports developed for the client and for PCG management. u2022 Maintain accurate monthly, quarterly and annual project and client facing reporting. u2022 Lead client facing training in a variety of settings. u2022 Maintain positive working relationships with client, federal partners, colleagues, and team members. u2022 Support and/or lead operational initiatives across the Social Security Advocacy Management Services (SSAMS) program. Required Skills u2022 Ability to prioritize responsibilities for self and others and to delegate tasks u2022 Ability to organize and plan work efficiently within set time limits for self and others u2022 Ability to successfully manage a teamu2019s performance by meeting staffing and project performance goals. u2022 Ability to proactively identify performance concerns and create and manage corrective action plans. u2022 Advanced understanding of and ability to interpret relevant federal and state laws, regulations, and policies u2022 Strong verbal communication skills in formal and informal settings, including customer service u2022 Strong writing skills, demonstrated by having experience with writing policy and procedures, reports, client facing publications and direct communication with client and stakeholder through email communication. u2022 Critical thinking for the sake of problem solving and identifying process improvements u2022 Detail-orientation u2022 Ability to work independently and within a team. u2022 Demonstrates initiative u2022 Comfortable using Microsoft Office applications, including Excel, Word, and Outlook. Skill with Microsoft Power Automate and/or strong proficiency with Microsoft Excel preferred Qualifications Education + Bacheloru2019s degree or higher, preferably in business related fields Experience + 5+ years of relevant work experience, including supervision of staff and project management responsibilities. + Familiarity with relevant federal programs, including (SSI), Title II (RSDI), and ABLE accounts. #LI-Remote #LI-MB1 The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified. Compensation: Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. Range: $56,800 - $95,000 PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship. EEO Statement: Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

Created: 2026-01-16