Inside Sales, Counter

Company OverviewFoundation Building Materials (FBM) is a leading construction materials distribution company that serves the commercial and residential construction markets across North America. With a commitment to innovation, quality, and customer satisfaction, FBM provides a wide range of construction products and services to contractors and builders. Based in California, FBM has more than 7,000+ Employees and 400+ Locations across the United States and Canada. FBM's Core Values of Safety First, Customer Driven, Valuing Our People, Integrity and the Pursuit of Excellence form the foundation for an excellent Customer experience that is recognized across the industry.Position OverviewAt Foundation Building Materials (FBM), Inside Sales, Counter Professionals are trusted partners who build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you'll be at the heart of our success.Key ResponsibilitiesCustomer Service & Sales Support Maintain professional, courteous communication with customers before, during, and after salesProvide knowledgeable product support and resolve issues efficientlyAssist walk-in customers and handle inquiries or complaints promptlyDrive profitable sales through effective selling, upselling, and cross-sellingOrder Management & CommunicationEnter orders, pricing, and customer data into systems accuratelyRespond to orders and quote requests via multiple channels (phone, email, fax, etc.)Collaborate with outside sales reps and internal teams to fulfill customer needsInventory & Showroom Operations Maintain stock levels, organize the showroom, and support physical inventoriesSchedule and coordinate inbound/outbound deliveries and shipping logisticsNegotiate freight rates and manage inventory movement efficientlyCash Handling & System UseOperate and balance the cash register and drawer daily using proper proceduresUtilize management software for billing, reporting, and project trackingProduct & Project KnowledgeMaintain up-to-date product expertiseManage documentation and order details for large or complex projectsLogistics & Operations CoordinationCoordinate deliveries with Operations staffCoordinate purchase and delivery of special products. Obtain information on pricing specifications, uses and availabilitySafety Maintain a clean, safe, and organized warehouse environmentFollow all safety protocols and the Occupational Safety and Health Administration (OSHA) requirements to maintain a safe working environmentUse proper lifting techniquesAdheres to all driving regulations based on state and/or jurisdiction policies such as wearing a seatbeltWear appropriate personal protective equipment, safety shoes and clothingTrainings Must attend all required meetings in relation to sales and all company required training programsPhysical RequirementsFrequent use of hands and arms for equipment operation, grasping and manipulationOccasional pushing, pulling, lifting or carrying approximately 50 lbs. utilizing proper lifting proceduresOccasional driving or sitting in a truck, forklift or other similar equipmentAdditional physical requirements may be needed as duties are assignedMiscellaneous Support our values in the stated areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customersOther duties as assignedQualificationsHigh school diploma or equivalent required2+ years inside sales experience (incoming call preferred)Excellent verbal communication skills and telephone mannerAbility to focus on different tasks and use time efficiently to achieve desired outcomesFamiliarity with Windows operating systemsWarehouse work which includes forklift experience/trainingReports ToBranch ManagerBenefitsAt FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:MedicalDentalVisionHSA/ FSA plansVoluntary Life and Accidental Death & Dismemberment (AD&D) InsuranceCritical illness, Hospital Indemnity, Accident CoverageLegal Insurance PlanGenerous 401(k) plan with company matchA career path designed with you in mind StatementFoundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at .

Created: 2026-01-19