Director of Operations

TheDirector ofOperations at PCCworks closely with the Directors of Stores, the VP ofStoreOperations,and store support functions (such as Finance,Store Development,IT and Legal)to defineand lead processesrelated to laborbudgetsandsalesforecasts,annual and quarterlyplanning,KPItracking and reporting,and otherdaily store operations,functionsand programssuch as staff safetyand food safety.In this capacity, the Director of Operations plays a critical rolein bringing together a diverse set ofteams and functionsin support of theco-op’s long-term goals. In addition, theyare responsible forstrengtheningand innovating daily operations and complianceacrossPCC, proactivelymanaging risks while looking for continuous program improvements.US-WA-Seattle1320 4th Ave$120,000-$160,000/year, depending on experience. Bonus EligibleIfyou’rea peopleperson,you’rea PCC person.Maybe it’sour co-op roots, ormaybeit’sour Northwest nature, but we embrace stewardship andtake actionbecause we care. As one of the most trusted grocers in Seattle, we fosterhigh standardsand look to our staff members to build trust by acting with integrity — toward our members and shoppers, and toward each other.PCC is committed to fostering,cultivatingand preserving a culture of diversity and inclusion. We value all the individual differences, life experiences, knowledge, self-expression, uniquecapabilitiesand talent that our staff members invest in their work,storesand communities. Valuing diversity is a significant part of our culture, ourvaluesand PCC’s success.PCC provides equal employment opportunities to all staff members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Leadership and Collaboration Partners closely with members of the Operations team and office team to ensure retail strategies align with overall business objectivesActs as primary Operations contact on behalf of Stores for Finance, Store Development, IT and LegalContributes to operational planning and providing support for stores as aclosecollaboratorwithDirectors of Storeson the Operations Planning Team (OPT)Oversees the planning,facilitation and effective collaboration of the new store opening processActs as a resource and office liaison to store staff for various Operations programs and projectsSupports communication to stores regarding programandproject implementation, policy changes and best practicesContinuously assess and develop opportunities to improve streamlined and effective communicationDevelop, monitor, and analyze key performance indicators (KPIs) to evaluate operational effectivenessRecognizes and embraces that PCCoperatesunder a triple bottom line of financial,socialand environmental impact, and conducts all operational leadership responsibilities accordinglyStrategicPlanning& Project WorkParticipates in strategic planning for operational programs, helps define measures of success and provides a roadmap for the workLeads the annual budgeting process for the Operations team and Stores as a primary point of contactProvides strategic input and makes sound decisions affecting the organization, including the evaluation of operations and achievement of KPIsAnalyzes data reports and KPIs toidentifyopportunities for cost savings and revenue growthForecastsoperational needs andpartners toadjust resources accordinglyEnhances,developsand implements operational standards and expectations for the storesCollaborateson innovation of store design and layout to improve efficiencyand safetyIdentifiesbest operational practices andseeksout ways toimplementacross all storesPreparesandmaintainsaccuraterecords, reports, and presentations toassistdecision-making at the leadership levelContributes to and monitors departmental budget performance, analyzes variances, and provides actionable insights to proactively manage spending and initiate corrective actionsOperations Program Oversight and Accountability Provides leadership and guidance to direct reports; Loss Prevention Manager, Food Safety Manager, OccupationalHealthand Safety Manager, as well as other potential future direct reportsSupervises the design,implementation,and effectivenessofoperationalprogramsand training within scopeEnsures that documentation is established and SOPs are maintained, and other metrics are met as they relate to areas of operational expertise and oversightManages timely escalation of risk and compliance concerns to appropriate levels of leadershipEstablishes and oversees Operational internal controls practices for PCC and other aspects of risk managementThis job description is not meant to be an all-inclusive list of duties, responsibilities, and requirements, but constitutes a general definition of the position’s scope and function within our company. PCC Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet the changing industry or businessneedsas necessary.Desired Qualifications10+ years' experience of progressively responsible leadership roles in a multi-unit retail operation, preferably in the retail grocery industries5+ years of project management experience, preferably in retail and grocery industriesProven experience with budget management and annual planning in a multi-unit organizationEstablished history of implementing operational programs that produce strong resultsExperience in developing and resourcing organization-wide programs through influence and initiativeExceptional written and verbal communication and executive presentation skillsStrong organizational, strategic planning and problem-solving skillsAdvanced analytical and strategic thinking capabilitiesIntermediate level of computer skillsand strong proficiency in Microsoft Office SuiteAbility to work in a constantly changing, fast-paced environment while maintaining a positive customer service orientationStrong organizational and time management skills with the ability to prioritize and problem solve with excellent attention to detailDemonstrated self-motivation and the ability to anticipate problems,determinesolutions,and follow through to complete tasks successfullyAdditionalRequirementsAvailable toworka flexible schedule and must be willing to work at all store locations and travel to other work-related locations.Must be able to meet physicaldemands,including standing, bending, twisting, repetitive motion, and lifting 10 -50 lbs. regularlyKeep yourself and your family healthy. Medical, dental, and vision planCare for yourself and loved ones.Life Insurance, Short Term Disability, Long Term Disability, Parental Leave, Employee Assistance Program.Take time off.Paid time off starting at 0.08 hours per hour worked, plus 6 paid holidays per year, and bereavement leave.Save for your future.401(k)profitsharingcontributionSave on expenses.Discounted ORCAbus pass,PCCcookingclassesdiscount,staffdiscount onin-storepurchases, free PCCco-opmembership, Flexible Spending Account with pre-tax savings on eligible health andchildcareexpenses.Learn more athttps://www.pccmarkets.com/about/jobs/benefits/Reports to: VP of OperationsWork occurs inanoffice, a variety of off-site environments and in aPCCstore environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and/or chemicals. In accordance withthe Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will provide reasonable accommodations to qualified applicants and employees with disabilities.

Created: 2026-01-19