Human Resources Partner

DescriptionAt Audible, we believe stories have the power to transform lives. Itu2019s why we work with some of the worldu2019s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THIS ROLE As an HR Partner, you'll serve as a professional who earns trust throughout the organization while demonstrating action-oriented, flexible problem-solving skills with meticulous attention to detail. In this role, you will collaborate with HR Business Partners to implement and deploy strategic HR initiatives focused on employee engagement, exceptional internal customer service, talent development, organizational effectiveness, and workforce planning. Success in this position requires a versatile skill set - the ability to connect strategic objectives with tactical execution while collaborating effectively across diverse teams, organizational levels, and situations. This is an ideal opportunity to join our growing team, where you'll find abundant possibilities to expand your professional capabilities while making meaningful, positive impacts for our associates every day. Based in Newark, this role will focus primarily on the Customer Care organization. ABOUT YOU You are a self-starter, able to meet deadlines without oversight. You are versatile and comfortable working in ambiguous environments, able to pivot from one focus area to another at pace. You are a trusted partner, with an ability to build strong relationships both within your team and across the business. You are an HR subject-matter expert, supporting and coaching managers and employees. You have a passion for customer service. As an HR Partner, you will... - Address employee inquiries and situations with confidentiality and expertise while managing routine processes throughout the complete employee lifecycle, from onboarding to offboarding - Function as a subject matter expert and provide guidance to internal customers on HR-related matters - Enhance the employee experience by collaborating effectively with managers, employees, and core teams to deliver exceptional service on HR tools, policy, etc - Exercise sound judgment equitably, navigate ambiguous situations, and serve as the initial escalation point for employee concerns - Champion the adoption of technology, self-service solutions, change management practices, and continuous improvement initiatives - Leverage data analytics and key metrics to identify trends, anticipate business requirements, and develop strategic action plans, including comprehensive attendance and attrition analysis - Partner closely with our global HRBP and Employee Relations team to bring consistency to HR processes across Audible - Contribute to building and supporting people programs unique to the Customer Care organization (e.g., Cornerstone Training program, Rotation Program, etc); complete other ad-hoc project and program management, such as creating job aids, manuals and illustrations to encourage learning, awareness and simplicity - Act as change agent to business through process design and approaches that support change and transformation ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listenersu2019 imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.Basic Qualifications- Bachelor's degree, or 3+ years of equivalent experience - Experience with Microsoft Office (Excel, Word, PowerPoint) and OutlookPreferred Qualifications- Highly effective verbal and written communication skills - 1+ year of call center HR experience - Experience with working in a rapid and complex changing environment driven by continuous innovation - Demonstrated ability to maintain strict confidentiality regarding payroll, benefits and sensitive HR matters Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $60,900/year in our lowest geographic market up to $130,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Created: 2026-01-19