Ops Eng Technician - JNS, OpsTech Solutions, Supply ...

DescriptionThe OpsTech Solutions (OTS) organization provides world-class IT services for Amazonu2019s fulfillment centers and transportation networks worldwide. Within OTS, the Supply Chain organization ensures that Amazon operations sites have the tech equipment that they need, when they need it. We are seeking for a dynamic, organized self-starter to join our Operations Team as a Process Assistant supporting our flagship Rapid Asset Deployment site, RAD1 in Antioch, Tennessee. The Process Assistant will be part of the Engineering team and will primarily help identify, root cause and resolve operational issues. At Amazon, we're working to be the most customer centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. If you would like to help us build the place to find and buy anything on-line, this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers. Key job responsibilities u2022 Support and work in assigned department. as required u2022 Work with internal and external customers to quickly identify, root cause and resolve inbound receive issues u2022 Work through inbound receive tickets u2022 Complete time studies u2022 Complete process audits u2022 Assist with collecting metrics and product attributes u2022 Assist with testing out new technologies and software u2022 Track and report labor hours u2022 Write and verify SOP compliance u2022 Diagnose, route and resolve customer tickets u2022 Ensure successful area performance through tracking, reporting, and feedback of performance u2022 Participate in Operational Excellence initiatives u2022 Become an expert in Operations workflow u2022 Review and update SOP, as required u2022 Assist in keeping work area clean and organized u2022 Identify and address safety hazards within the work area u2022 Participate in safety initiatives u2022 Additional duties, as assigned A day in the life u2022 Review emails u2022 Check for assigned work u2022 Review tickets, provide updates and or chase stakeholders for updates u2022 Review the inbound receive area to check for blockers u2022 Sync with Operations and address any concerns/call-outs u2022 Collect time studies u2022 Conduct process audits u2022 Write SOPs u2022 Assist with operational problems u2022 Collect and collate data About the team The Janus Engineering team within Supply Chain focuses on the fulfilment of hardware for AWS data centers.Basic Qualifications- High school or equivalent - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminalsPreferred Qualifications- Experience in a dynamic environment with a high degree of customer service - Experience setting up, taking down and re-locating PC systems - Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, TN, Antioch - 21.00 - 36.00 USD hourly

Created: 2026-03-07