Customer Experience Manager

Description Contract Type: 1-year Contract to Hire Location: Hybrid. Must be near one of the following hubs and available onsite two days per week: + Boston, MA u2013 02108 + Nashville, TN u2013 37067 + Charlotte, NC u2013 28217 Pay: $40-42/hr About the Role We are looking for a CX-driven Digital Product Manager to own and elevate the digital customer experience on their website. This is more than a product roleu2014itu2019s about designing customer journeys, optimizing campaign experiences, and driving measurable engagement and conversion. You will be the voice of the customer, applying user-centered design principles, journey mapping, and data insights to create digital experiences that delight users and support business growth. If you thrive at the intersection of UX, marketing campaigns, and analytics, this is the role for you. What Youu2019ll Do + Own and optimize customer journeys and campaign experiences across their own website. + Apply UX and user-centered design principles to improve engagement, conversion, and satisfaction. + Analyze behavioral and qualitative data, including Medallia surveys, to identify friction points and opportunities. + Partner with marketing, UX, engineering, and content teams to design and launch campaign journeys, lead gen pages, and CMS-driven experiences. + Map customer journeys, uncover insights, and recommend actionable improvements. + Serve as a strategic advisor, translating data into decisions and aligning stakeholders around user-focused solutions. + Use tools like Contentsquare and Builder.io to monitor and enhance digital performance. + Drive initiatives independently while maintaining close collaboration across cross-functional teams. Requirements What You Bring + 5-8 years in digital product management, CX, or digital experience roles. + Strong foundation in UX, user-centered design, and customer journey optimization. + Experience analyzing data and feedback to improve digital experiences. + Proven ability to partner with marketing, UX, engineering, and content teams. + Confident advising stakeholders, asking the right questions, and translating insights into strategy. + Strong communication skills and a solution-oriented, user-first mindset. + Comfortable in fast-paced, collaborative environments. Nice to Have + Experience in B2B environments or agency work. + Familiarity with Contentsquare, Builder.io, Salesforce Marketing Cloud, Tableau, Google Analytics. + Experience supporting large-scale consumer or enterprise websites. + Knowledge of experimentation frameworks, CRO, and campaign optimization. Innovation starts with people.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-01-19