Manager Technical Adoption - AMER

Job Requisition ID # 26WD94683 _La traduction en anglais se trouve plus bas/The English translation can be found below_ Description du poste Nous recherchons un leader talentueux et expu00e9rimentu00e9 pour inspirer et encadrer une u00e9quipe de spu00e9cialistes en adoption technique. Nous augmentons l'adoption de nos produits et services en fournissant des ru00e9sultats de qualitu00e9 u00e0 nos clients. u00c0 ce poste, vous serez chargu00e9 de du00e9velopper et de gu00e9rer une u00e9quipe de spu00e9cialistes des comptes techniques qui favorisent l'adoption et la croissance en atteignant les ru00e9sultats du00e9finis dans le plan de ru00e9ussite client. Dans le cadre de cette fonction, vous dirigerez une u00e9quipe afin de maximiser le retour sur investissement de nos clients dans les technologies Autodesk. Pour ce faire, vous mettrez en place des services d'adoption de produits professionnels et personnalisu00e9s qui aideront nos clients u00e0 atteindre leurs objectifs commerciaux tout en utilisant et en adoptant les solutions Autodesk. Vous rejoindrez le groupe Adoption technique et ru00e9ussite au sein de l'u00e9quipe Ru00e9ussite technique client, qui fait partie de notre organisation Ru00e9ussite client, une u00e9quipe qui valorise le du00e9veloppement professionnel et ru00e9compense les performances u00e9levu00e9es. Responsabilitu00e9s + Gu00e9rer la mise en u0153uvre des processus et des plans afin de garantir la prestation efficace des services d'intu00e9gration et d'adoption des produits Autodesk + Mesurer et surveiller les performances par rapport aux niveaux de service u00e9tablis afin de garantir la ru00e9alisation des objectifs individuels et collectifs + Diriger les enquu00eates et garantir la ru00e9solution de tous les problu00e8mes escaladu00e9s liu00e9s u00e0 la prestation de services et u00e0 la satisfaction des clients + Diriger et gu00e9rer le personnel dans la mise en u0153uvre d'initiatives et la prestation de plans de services qui favorisent la satisfaction des clients + Gu00e9rer et mettre en u0153uvre les programmes et initiatives en matiu00e8re de ressources humaines ; garantir la mise en u0153uvre du plan de performance des employu00e9s, du programme d'intu00e9gration, des initiatives de du00e9veloppement et de coaching des employu00e9s, etc. + Gu00e9rer et pru00e9parer les budgets et travailler en u00e9troite collaboration avec la direction sur les pru00e9visions, les u00e9carts, l'analyse des tendances de variance, etc. + Collaborer avec l'organisation commerciale pour communiquer les du00e9tails opu00e9rationnels et fournir des informations sur l'efficacitu00e9 des services d'adoption + Favoriser la communication au sein de l'organisation ; veiller u00e0 ce que les nouvelles informations soient coordonnu00e9es avec les u00e9quipes d'assistance et les u00e9quipes partenaires + Diriger ou participer u00e0 la du00e9finition de la vision de l'organisation, des projets mondiaux et des initiatives + u00catre disposu00e9 u00e0 voyager jusqu'u00e0 30 % du temps Qualifications minimales requises + Plus de 5 ans d'expu00e9rience dans la direction d'u00e9quipes, de pru00e9fu00e9rence dans un environnement BIC SaaS + Licence ; diplu00f4me supu00e9rieur appru00e9ciu00e9 + Expu00e9rience dans la direction d'initiatives de ru00e9ussite client visant u00e0 amu00e9liorer le service u00e0 la clientu00e8le, u00e0 accrou00eetre l'efficacitu00e9 opu00e9rationnelle et u00e0 soutenir de nouveaux modu00e8les opu00e9rationnels + Excellentes aptitudes u00e0 la communication et capacitu00e9 u00e0 u00e9tablir des relations u00e0 tous les niveaux + Capacitu00e9 u00e0 u00e9tablir et u00e0 maintenir des relations solides avec les entreprises clientes + Doit u00eatre flexible, du00e9cisif, motivu00e9 et proactif + u00c0 l'aise avec l'ambiguu00eftu00e9 et capable de travailler dans un environnement en mutation tout en obtenant des ru00e9sultats + Capacitu00e9 u00e0 u00e9tablir des partenariats interfonctionnels pour du00e9fendre les intu00e9ru00eats de l'u00e9quipe et du client ------------------------------------------------------------------------------------------------------------------ Position Overview We are looking for a talented and proven leader to inspire and coach a Technical Adoption Specialist team. We increase adoption of our products and services by delivering quality outcomes to our customers. This role will be responsible for developing and managing a team of Technical Account Specialists that drive adoption and growth by achieving outcomes defined within the customer success plan. In this role, you will lead a team to maximize the return on investment for our customeru2019s investment in Autodesk technologies. You will do this by enabling professional and customized product adoption services that help our customers achieve their business goals while using and adopting Autodesk solutions. You will join the Technical Adoption and Success group within the Customer Technical Success team as part of our Customer Success organization u2013 a team that values professional development and rewards high performance. Responsibilities + Manage the implementation of processes and plans to ensure effective delivery of onboarding and adoption services for Autodesk products + Measure and monitor performance against established service levels to ensure achievement of individual and team targets + Direct investigation and ensure resolution of all escalated issues related to service delivery and customer satisfaction + Direct and manage staff in implementation of initiatives and delivery of service plans that support customer satisfaction + Manage and implement employee Human Resource Programs and initiatives; ensure implementation of employee performance plan, on boarding program, employee development and coaching initiatives etc. + Manage and prepare budgets and work closely with senior management on forecasting, discrepancies, variance trend analysis, etc. + Engage and collaborate with the sales organization to communicate operational details and provide information on adoption service effectiveness + Drive communication in the organization; ensure new information is coordinated with support teams and partner teams + Lead or participate in setting organization vision, global projects, and initiatives + Able to travel up to 30% Minimum Qualifications + 5+ years of experience in leading teams, preferably in a BIC SaaS environment + Bacheloru2019s degree; advanced degree preferred + Experience in leading customer success initiatives to better service customers, increase operating efficiency, and support new operational models + Strong communicator and able to build relationships at all levels + Ability to build and maintain strong relationships with enterprise customers + Must be flexible, decisive, self-motivated, and proactive + Comfortable with ambiguity and working through change while driving results + The skill to partner cross functionally to champion for the team and the customer Learn More About Autodesk Welcome to Autodesk Amazing things are created every day with our software u2013 from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk u2013 itu2019s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When youu2019re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us Salary transparency Salary is one part of Autodesku2019s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $114,000 and $184,470. Offers are based on the candidateu2019s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Sales Careers Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law. Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: Are you an existing contractor or consultant with Autodesk? 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Created: 2026-01-19