Field Service Operations Manager

Position Summary Powell's Service Division, located in Southeast Houston, is hiring an Operations Manager for Field Service. The responsibility of the Operations Manager-Field Service is to meet the goals of the assigned business metrics and oversee day-to-day operations of all Domestic Field Services activities. Essential Responsibilities u2022 Meet the Safety, financial, quality, and divisional targets for field service operations. u2022 Supervise and review the performance of all assigned personnel. u2022 Attract, hire, and develop field service engineers/technicians u2022 Smoothly implement company, divisional, and other initiatives, changes, etc. u2022 Oversee training and continuing education of all assigned personnel. u2022 Develop career planning for all assigned personnel. u2022 Explore/develop service offerings to differentiate Powell from other competition. u2022 Develop testing upgrade/maintenance procedures (documented, Power DB) u2022 Set performance goals and perform yearly evaluation of all assigned personnel. u2022 Review warranty requests for investigation and resolution. u2022 Support and review pertinent Service sales inquiries/quotations and assist with technical requirements. u2022 Provide remote technical support and guidance for internal and external customers. u2022 Determine equipment and personnel requirements for complex projects Minimum Qualifications u2022 BS Degree in Mechanical or Electrical Engineering (preferred). u2022 Minimum 5 years of experience in an electrical service industry environment/Military Electrical Power. u2022 Minimum 3 - 5 years of experience in a leadership role Skills, Abilities & Other Requirements u2022 Understanding of P&L and other financial reports. u2022 Must have outstanding verbal and written communication skills. u2022 Manage, direct, and lead employees to meet the specific goals focus on process, quality, costs and safety metrics. u2022 Promote, support, and foster growth of reports u2022 Improve cost center efficiency. u2022 Provide technical support to internal and external customers. u2022 Knowledge of electrical theory, power distribution equipment, electrical and mechanical test equipment, and standards within the electrical industry (i.e. IEEE, ANSI, NETA, etc). u2022 Ability to interpret test results and make recommendations to customers. u2022 Ability to prioritize and manage multiple tasks simultaneously. u2022 Understanding of financial impact of effective inventory management. u2022 Strong analytical skills. u2022 Results oriented, flexible, empowering, and entrepreneurial leadership style. u2022 Must be responsible and dependable. Leads with integrity and courage. u2022 Strong interpersonal skills. u2022 Must have demonstrated excellent leadership skills. u2022 Attend in house and outside training sessions. u2022 Attend local professional associations. u2022 Learn policies and procedures, work instruction, ISO policies, Safety Rules and Regulations, and vendor products. u2022 Must have current valid driveru2019s license with a clean record. u2022 Skilled with Microsoft software such as Excel, Word, and Outlook. u2022 Skilled with Oracle (preferred). u2022 Skilled with Power DB (preferred). u2022 May require up to 50% travel. Working & Environmental Conditions Working Environment The employee typically performs duties in both a manufacturing shop and in a normal office environment. There will be exposure to the elements of our shop. Additionally there may be some work performed in the field with exposure to construction sites or active customer facilities. It is the policy of Powell Industries to promote safe working conditions for ALL employees, to make available where necessary special equipment to protect employees against specific hazards, to reduce accidents through prevention programs and to establish rules that are designed for the safety of all. It is the responsibility of each employee to adhere to this policy, as well as to observe all safety practices and exercise every precaution for the safety of accidents. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to routinely finger, handle, feel, carry or operate objects, tools or controls and reach with hands and arms. Some of these objects may weigh up to 50 pounds. The employee frequently is required to stand; talk or hear; walk; sit. Specific vision abilities required by this job include close vision and the ability to adjust focus. More Information This job description outlines the essential functions of the job and does not contain a comprehensive list of all possible responsibilities, tasks, and duties. #LI-CAB In our 75+ year history, Powell has always known that our employees are at the heart of our success. Without question, we have the most talented people in all parts of our organization. As a manufacturer, we recruit and hire experienced and knowledgeable applicants to ensure our product is engineered, fabricated, and assembled to customer specifications Powellu2019s culture has and will always be founded in our

Created: 2026-01-19