Content Writer - WC3-19737662L684

Our financial services client is seeking a strategic and detail-oriented Content Writer to help shape the future of employee-facing digital content. This is role is expected to last around 10 months. Candidates must be able to work onsite 5 days a week in Brooklyn, Jersey City, Newark, DE, or Columbus, OH (40 hrs/week).u00a0In this role, you'll create clear, engaging, and accessible content that empowers employees to navigate HR services, tools, and programs with ease. You'll work across digital platforms-web, mobile, and digital assistants-to support a seamless self-service experience for a global workforce.This role will play a key part in a large-scale content migration project, involving the audit, assessment, and remediation of approximately 1,000 PDFs and 1,000 articles. You'll lead efforts to ensure content meets editorial standards, is user-focused, and supports intuitive self-service experiences.Top 3 Required Qualifications1. 3-5 years of corporate writing experience, with a focus on self-service technical content, web content, or customer service communications2. Expertise in content design and web writing best practices, including structuring content for clarity, accessibility, and user engagement3. Proven ability to manage end-to-end content workflows, including high-volume content review, stakeholder collaboration, publishing, and performance analysisOther Qualifications- Degree in English, Communications, or a related field- Strong project management skills to support high-cadence migration efforts- Experience in content auditing, migration, and remediation- Familiarity with content management systems (ServiceNow strongly preferred)- Understanding of information architecture, taxonomy, and content ownership- Ability to collaborate across large, matrixed organizations- Experience in highly regulated environments is a plus- Knowledge of HTML and internal communications best practices- Interest or experience in AI tools and large language models (LLMs) to enhance content efficiency- SEO knowledge and chatbot training experience are desirableKey Responsibilities- Lead and execute a content migration project, including audit, inventory, and disposition of legacy content- Develop new evergreen content for HR topics such as Benefits, Compensation, Career Development, and more- Apply content design principles to create intuitive, user-centered digital experiences- Collaborate with product owners, HR leads, change managers, and communications teams- Manage the full editorial lifecycle: writing, editing, stakeholder feedback, publishing, and iteration- Maintain and update existing content to reflect changes in policy or process- Use ServiceNow to publish and manage content- Triage and assign incoming content requests across the HR content team- Analyze content performance and identify opportunities for improvement- Review peer content for clarity, consistency, and adherence to standards- Ensure content is optimized for findability and usability, including SEO and accessibility best practicesIn this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.BenefitsCreative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment

Created: 2026-01-19