Product Manager u2014 ServiceNow (Department of State)

Product Manager u2014 ServiceNow Vendor Performance Platform (Department of State) The Position: We are looking for eager, driven candidates with experience in people management, communication, facilitation, problem-solving, and analysis to guide our teams in developing impactful solutions to modernize IT products and solutions for our Federal clients at the Department of State. In this role you will Lead the product evolution of an internal ServiceNow-based application that tracks IT vendorsu2019 performance across services, cloud, and product contracts at the U.S. Department of State (DoS). You will translate client vision into a clear roadmap and backlog, oversee a small crossu2011functional team, and drive adoption and satisfaction across customer offices.u00a0 Some of your key responsibilities will include: + Own the product backlog & roadmap:u00a0Convert client vision and policy goals into epics, user stories, and measurable outcomes; prioritize via value, risk, and dependencies; keep a transparent release plan. + Run Agile delivery:u00a0Lead ceremonies, manage scope, and clear blockers for a team of ~2 ServiceNow developers, ~2 Business Analysts, and 1 Data Visualization specialist; ensure sprint goals are met and Definition of Done/quality bars are upheld. + Advance the metrics library:u00a0Expand standardized SLA/KPI definitions and dashboards (e.g., availability, responsiveness, incident resolution, defect leakage, vendor compliance) to cover diverse contract types; ensure traceability to bureau/office objectives. + Drive customer engagement & adoption:u00a0Build and execute a DoSu2011appropriate engagement strategyu2014stakeholder roadshows, onboarding playbooks, training, feedback loopsu2014to increase the number of customer offices using the product and maximize user satisfaction. + Steward platform and data health:u00a0Partner with platform owners on configuration governance, integrations (e.g., data sources feeding performance analytics), and change management; uphold security, privacy, and records requirements consistent with DoS standards. + Measure impact:u00a0Define and report product OKRs (adoption, satisfaction/CSAT, cycle time, release reliability, metric coverage); use insights to iterate the product. The Ideal Candidate:u00a0 Atu00a0Censeo, we areu00a0looking for unique candidates whose passion and enthusiasm willu00a0help shapeu00a0Censeou2019su00a0client insights and workplace culture.u00a0Our staff have a wide range of backgrounds, areas of expertise,u00a0personality types,u00a0andu00a0favorite breakfast foods.u00a0Our clientu00a0and culturalu00a0successesu00a0areu00a0rooted inu00a0our teamu2019su00a0innovation,u00a0creative problem solving, andu00a0collaboration. The unique perspective that you bring and the way you tackle problemsu00a0areu00a0much more important to us than whatu2019s printed on your diploma. Some of the core qualifications for the role include: Minimum Qualifications + Bachelors Degreeu00a0from accredited college/university. + 5+ yearsu00a0of relevant experience in product management (or adjacent roles such as product owner/engagement lead) delivering enterprise platforms or analytics products. + Prior Departmentu00a0of State experienceu00a0(as fed or contractor). + Active Secret clearanceu00a0(DoS badgeu2011eligible). + Comfortableu00a0workingu00a0onu2011site 2 days/weeku00a0in DC/Northern VA. + Agile credentials:u00a0CSMu00a0oru00a0CSPOu00a0(or equivalent). + Demonstrated success leading small, mixed-discipline teams and coaching junior staff. + Strong stakeholder management, requirements discovery, and roadmap/story mapping skills. + Excellent written/verbal communication tailored to executive, technical, and endu2011user audiences. Nice to Have + Contractor/consulting backgroundu00a0with federal clients (preferred). + ServiceNow certifications (e.g., CSA, CIS-ITSM) and/or ITIL Foundation. + Experience designing SLA/KPI frameworks and vendor performance dashboards in public-sector environments. + Exposure to data visualization tools (e.g., Power BI/Tableau) + Familiarity with federal security, change control, and release management practices. The Company: Censeou00a0Consulting Group is au00a0top Washington D.C. basedu00a0management consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to strategic consulting to solve our clientsu2019 most complex problems and build operational excellence that transforms their organizations,u00a0allowing them to better deliver on their public and social missions. Atu00a0Censeo, our award-winning culture means youu2019ll join a tight-knit community of 95u00a0brilliant andu00a0passionateu00a0colleagues.u00a0We are advocates for a better functioning public sector,u00a0and weu2019re also good friends who know the names of each otheru2019s dogs.u00a0Our philosophyu00a0is horizontal, not hierarchical, andu00a0our open-door policy encourages a culture of entrepreneurship at all levels.u00a0We share successes, make decisions together,u00a0andu00a0foster an environmentu00a0for those with passion and initiative to lead.u00a0Our colleagues bring their own unique personalities to work every day and use them to help shape our growing firmu00a0in ways that reach far beyond client projects.u00a0 The Location: Censeo Consulting Group is based in Washington D.C., a fantastic city for working professionals. We work in a hybrid setting with flexibility to work from home and work in our office conveniently located in the heart of downtown, just a few blocks away from the White House. And with many of our clients also based in D.C., we have the luxury of leaving for a meeting and being back in the office in time for post-work happy hours, team dinners, and game nights. The Fine Print: + The salary range for this role is $90,000 - $140,000 depending on experience + Expected travel 0-10%; mayincrease based on business needsu00a0 + This is an exempt, full-time position + This role is subject to an in-person work schedule in Washington, D.C. with the possibility foru00a0hybrid work + Essential Physical Functions + Sitting: Particularly for sustained periods of time + Light Carrying: Physically transporting items weighing less than 15 pounds from one location to another Censeo offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement. More information on our benefits and perks can be found at u00a0 Censeo is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law.u00a0 Join Our Award-Winning Culture Our passion wins awards. But donu2019t just take it from usu2026u00a0 + 2024 Vault #41 Consulting 50 North America + 2024 Vault #7 Best Consulting Firm for Hours in the Office + 2023 Vault #9 Best Consulting Firm for Work/Life Balanceu00a0 + 2023 Vault #23 Best Consulting Firm for Overall Diversity + 2023 Management Consulted #3 Best Boutique Firms in Washington DC + 2022 Vault #41 Best Overall Consulting Firm to Work For + 2020 Vault #21 Best Boutique Consulting Firmu00a0 + 2019 Ivy Exec #7 Best Boutique Consulting Firmu00a0 + 2018 Consulting Magazine Best Small Firms to Work Foru00a0 + 2017 Vault #12 Best Boutique Consulting Firmu00a0 + 2016 Forbes Best Management Consulting Firms in Americau00a0 + 2015 Washington Business Journalu2019s Philanthropy Listu00a0 Powered by JazzHR

Created: 2026-01-19