Co-op, CXD - Customer Experience Design (Fall 2026)

How you'll help us Keep Climbing (overview & key responsibilities) The Customer Experience Design (CXD) Co-Op will support the delivery of best-in-class products, services, and experiences to Deltau2019s global customer and employee bases. The CXD organization manages the customer and employee experience across key areas of the business. The role will assist in market/competitor research, data analysis, ideation, problem-solving, storytelling, communication, event planning, creating business cases, and executive communications/presentation support. The CXD org is comprised of several areas within the travel journey. This role will have the opportunity to support one of the following areas: u2022 Onboard Brand Experience: leads the design, development, planning, and execution of interior product developments for onboard amenities (e.g. amenity kits, bedding) and experiences that create moments of delight for our customers and crew, all with a focus on delivering an innovative and consistent onboard customer experience that reinforces the core Delta brand attributes. u2022 Inflight Entertainment & Connectivity - Engagement & Optimization: leads retail strategies for Delta Sync Wi-Fi u2013 Deltau2019s fast, free Wi-Fi product u2013 and Delta Sync seatback u2013 the airlineu2019s new smart TV experience onboard u2013 to drive Delta revenue and partner brand commitments, maximizing customer engagement, and delivering on Deltau2019s personalization vision in onboard digital channels. The team builds audience engagement, content and offer strategies and is also responsible for customer data, analytics, and performance. u2022 Inflight Entertainment & Connectivity - Delta Sync Seatback: Leads the creation of Deltau2019s IFE Customer Experience (CX) strategy to deliver an innovative, best-in-class entertainment experience onboard our aircraft. This person will support the execution of our product roadmap by consulting with our CX, IT, and UI/UX Design partners to bring ideas to life. You will also assist with and learn all aspects of Product Management, including research, implementation, and testing to deliver an industry-leading in-flight entertainment experience to our customers. u2022 Inflight Entertainment & Connectivity - Wi-Fi: is a digital product management team that leads onboard Wi-Fi products. This includes provider partnerships, product innovation design & development, technical implementation, and marketing communications to ensure continuous product improvement driven by data & analytics. The Wi-Fi team strives to continually achieve a best-in-class Wi-Fi experience through direct product testing and understanding the customer experience. u2022 Uniform Brand Experience: leads the Product Management and Operational Program Management related to Delta frontline employee uniforms. The team works with uniform suppliers on product design/development/distribution collaborates with internal Consumer Insights teams to gather employee/customer feedback related to products, partners with agencies to lead marketing. u2022 Service Excellence: Designing elevated customer experiences for specific travel journey points or customer groups. Encompassing product design, delivery standards and people readiness through experience validation, communications, programs and learning. The team ensures that airport experience, service recovery, service policies, procedures, and actions across operational groups are aligned and deliver upon Deltau2019s brand beliefs. u2022 Onboard Dining Experience: Designs and develops the onboard dining experience with focus on culinary innovation, brand alignment, and operational excellence to deliver an elevated F&B offering at 30k feet. Delivers seamless product integration, data-driven performance insights, uncompromising food quality, and optimized product boarding u2014ensuring every customer enjoys a consistent, satisfying, and memorable culinary journey from pre-select to plate. What you need to succeed (minimum qualifications) u2022 Undergraduate students in pursuit of a bachelor's degree in business, Marketing, Customer Experience, Design, Journalism/PR, or a related field in a 4-year degree program u2022 Experience in research analysis, deck building/presentations, project coordination, and communications u2022 Demonstrates organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs. u2022 Team-oriented and highly supportive of continuous improvement methodologies. u2022 Strong organizational, project management, and verbal/written communication skills are essential. u2022 Proficiency in MS PowerPoint, MS Word, and MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred. u2022 Willingness/ability to adapt quickly and learn new skills is required. u2022 Consistently prioritizes safety and security of self, others, and personal data. u2022 Embraces diverse people, thinking, and styles. u2022 Possesses a high school diploma, GED, or high school equivalency. u2022 Is at least 18 years of age and has authorization to work in the United States. u2022 Customer Experience Design is seeking co-ops to fulfill a minimum of three full-time alternating rotations based in Atlanta, GA, in line with the schedule below: o 1st Rotation: Fall 2026 o 2nd Rotation: Summer 2027 o 3rd Rotation: Spring 2028 What will give you a competitive edge (preferred qualifications) u2022 Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency within each project u2022 Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner u2022 Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges. CO-OP PROGRAM OUTLINE u2022 Working as a Co-op does not guarantee a full-time opportunity upon graduation. This position is intended to provide you with educational and professional work experience to prepare you for the workforce. u2022 This position requires you to work for 3 alternating semesters. You cannot actively take any courses (inclusive of online or in-person) and work as a Co-op at the same time, which may delay your graduation by 1-2 semesters. u2022 Customer Experience Design is seeking co-ops to fulfill a minimum of three full-time alternating rotations based in Atlanta, GA, in line with the schedule below: o 1st Rotation: Fall 2026 o 2nd Rotation: Summer 2027 o 3rd Rotation: Spring 2028 u2022 At the end of the program, you will have one full year of experience. Benefits and Perks to Help You Keep ClimbingDelta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Deltau2019s online system, or at any point in the selection process. To request a reasonable accommodation, please click here

Created: 2026-01-19